ADS Aniware

For some reason as yet unexplained the app creators removed any helpful uses of biometrics in this app making it slow and unwieldy. Rating 1 star because there are no 0 options.

Good app

I cant even give you one star since ADS changed to Vector I have had terrible service. My alarm was going off at 1:30 am this morning woke my husband up. It said glass break didn’t see anything suspicious so went back to sleep. Did not receive a call from Vector Security who i pay good money every month until 7:30am what a joke.

Cameras go off line all the time.

After being transferred 5 times to report my system beeping and saying low battery 12 living. I was first told they couldn’t help me till 12-1 pm the next day. So I am supposed to listen to constant beeping till then. After that was told there was a cancellation and a rep would be out between 9am and 1pm today. The calls went in Vector and they couldn’t see my account as it just changed from ADS. The reps not all of them but 2 let me know it wasn’t their issue and basically didn’t care then told me to “have a blessed day” When someone lets me know they aren’t doing anything to help and says “have a blessed day “ it comes out as condescending and insulting. They definitely didn’t say “I am sorry you are having an issue “ your customer service needs work. Doesn’t sound like you value me as a customer.

Got two new phones—have wasted an HOUR trying to log in. App name is ADS Aniware, but not the website. So you can’t load your password, wind up having to change it. Wait hours for an email (text opens in window that won’t work)and try to change it. Then do for every user. Even when you’re in, people have left before you can get the damned “interactive” doorbell up. Crappy app. Wish it actually worked as promised.

Very disappointed with this app. Super slow. Makes me want to terminate my contract.

EVERY time I open the app it asks me if I want to “opt in” to receiving marketing info and I have to DE-SELECT it before using the app. AFTER I HAVE TOLD YOU “NO” THE FIRST TIME —-QUIT BUGGING ME ABOUT IT EVERY TIME!!!!!! Who programmed this app - a 3rd grader? Secondly, the app takes waaay too long to change the status of my alarm system.

NO FACE ID in app.

The app was great until they added the marketing opt in screen EVERY time I log in. That is only needed once!! Made the experience using the app worse.