aeris

So disappointing. They charge over $1,000 for a purifier and don’t give you a physical remote. This app regularly stops working. You just get the white screen of death and there’s absolutely nothing you can do to fix it. If you contact support, they give you the run around instead of admitting that they know the app is down. Took them months to fix it last time. Now it’s down again. Plus the user interface is weird, and the app is useless besides the remote feature.

Constantly loses connection to the unit which also will run excessively high. It is no longer possible to open the app. Greed wins again.

The air filter is lovely but the app doesn’t show the history any more even with refreshing over and over. And the values also can’t be read for some. It’s not really a good app that is helpful for the device. And it goes offline and then impossible to try and get back online. No customer supports. Really frustrating. The app now no longer syncs with the device and there is no customer service. TERRIBLE

The app no longer works. The sign-in page is a blank screen. I tried deleting/reinstalling the app to no avail. Ridiculous for a very expensive air filter.

Flaky before and does not open on latest software

When you open the app with iOS 18, there is nothing but a white screen. I own 4 of these units. What a waste of money. I wish iRobot would take responsibility and honor their product if they still want us to fork over $299 for each air filter. Might just take them to the landfill when they need a new filter

They are out of business, sold off and abandoned the app for new subscribers. all you’ll see is “we’re updating our servers” but it’s not true.

Doesn’t work! Can’t even log I to the app anymore, says servers are being upgraded and will take few minutes. How does a few minutes equal to 3 days. Company wants top dollar for device but won’t spend money in the app. Device should come with remote. Once filter expires, moving on to another air purifier not owned by this company! Lazy, lazy, lazy work ethics! 👎👎👎

Has this app been abandoned by the manufacturer?

I noticed my purifier not working and the app kicked me out and I haven’t been able to login since then. I keep an error message that it’s updating its servers.