Aetna Better Health - Medicaid

This app doesn’t work, it glitches every single time I try to search for a provider and even if it loads there is no way to read any information because it glitches over and over and over again!!! I am so frustrated!!! I needed to find an urgent care for my sick daughter and I had to try at least 20 times going back and forward!! How is this App helpful?

This app doesn’t work at all. Every time you fill in information it doesn’t allow you to continue on to the next page or doesn’t allow you to find providers. It’s not efficient for people needing to access this for their HEALTH!!! Also, they don’t update the list of providers. I’ve had a horrible time finding a PCP and called the hotline 5 times trying to figure this out. I hope this changes for the better. It’s sad.

This is the worst app I ever seen you can’t find a doctor on the providers search can’t see ID card and the worst of all the app developer don’t do anything to correct the issue .

Just downloaded the app and it does not load when I open the app. I receive a blank white screen with the Aetna logo on top and that’s all. Deleted the app then redownloaded and same thing. Please fix this.

App working good.

It ask for info that isn’t on my card

This app needs major bug fixes! Doesn’t even let me login! I used to have Aetna PPO and had to switch to Medicaid, and the difference between the regular Aetna app and this one is terrible. Not fair to give other Aetna members better access to their health plan! This app needs to be completely reworked!

I can’t even log on. It works fine on the website but not the app. It’s disappointing.

The app is pretty useless, nothing is updated. And I can’t find any of my insurance benefits information.

The title is related to the fact that it has an option to add my ID Card to my Apple Wallet, when I tap on it, it gives me a black blank document named “showAppleWallet” which I’m sure is the codes directory name. It doesn’t work. Therefor, I can’t even use the feature it encourages me to use. This app has been giving me issues from the start and I actually just logged into for the first time in months. What a welcoming haha.