Aion Bank

Refus d’ouvrir un compte sans aucune explication.

I cannot believe how bad this bank is. The app os great and the people are all very nice and polite. The problem is how services are delivered. Everything takes forever, i never received my debit card (thank goodness for applepay support) and getting in touch with anybody is like pulling teeth. Recommended for people who do very little banking and just need to deposit money somewhere. Otherwise absolutely terrible.

This is a good app. The quick access to chat support staff who are usually able to address basic needs is also very convenient. However, other simple tasks (such as changing a phone number) can take WEEKS. Transferring money from one account to another can sometimes take WEEKS. No phone support is available and NO phone numbers are listed or available for any branches. Email support is almost completely useless. Hey Aion - there is no point in having a good app if it’s backed by criminally slow and incompetent service and a dedication to avoiding contact with customers at all costs.

I could not login and thus have no access to the chat. My account is now blocked and I have no way to sort it out.

It says download the app and register. But there is no registration in the app. Just the request for the invite code??!!

Since the switch over from Monte Paschi, nothing has worked. I still don’t have a debit card after several requests submitted through the app. Customer service is courteous and friendly, however there are no results. One would think a bank would know how to do business as a bank. I’ve never experienced this level of incompetence.

How can you force someone to use your App, when your app does not work and keeps crashing? Worst bank I have ever seen. Would take my money out immediately.

This bank and this app are a terrible joke. I don’t know how you could provide a poorer quality product or lower threshold of customer service. Simply awful... absolutely awful.

Why require app.

I have been unable to log into this app for more than two weeks. Email support was slow and unable to get me logged back in and now email support have stopped answering completely.