Air Transat

The airline provided the worst customer service. The representative was dismissive, hung up on me, and showed no regard for my concerns.

Relaxing ride

This app gives you nothing that saves you time or cares for you. I’ve used a lot of airline apps and this is the most basic and least useful, once you come to your flight day. I’m sat at the airport and the app shows the flight is on time for it’s departure but the airport’s own app is telling me about a delay. A good app sends you alerts when there is a change of any scheduled data. Clearly they don’t use a live stream. Even using their flight status it is out of sync with the airport. All this means that you can’t relax and eat, shop or snooze because you have to go look at flight update boards or look at airport apps. Once on the plane, the staff make the flight very bearable and you feel like a valued customer.

Yesterday, while boarding a flight from Montreal Canada to the United States, I felt discriminated for not understanding the language of French. The agent would call the seats in French and say all the instructions in French once all the French speakers boarded the plane, then he would make the announcement in English. Usually both announcements are announced back to back not in this case it was very obvious he discriminated those that did not speak French I had never felt as a third class citizen before.

I took a flight from Montreal to Porto with a surfboard. My flight back was a month later from Lisbon to Montreal. At the Transat counter they refused to take the surfboard which they had taken on the way to Portugal. They did not warn me, nor was it written anywhere on my ticket that I had to call them 3 days prior my flight to tell them that I had a surfboard. I offered to pay any amount they wanted for a larger bagage and I begged them to take it since it is a very expensive surfboard. The supervisor at Air Transat totally refused to help me. Even my father talked to them over the phone from Montreal begging them to help me. AirTransat forced me to abandon my surf if I did not want to miss my flight. They tild me that the airport police would pick it up and ship it to me if I left my address and contact numbers. Now, we try to call and they do not answer. Worse, they are sending me emails telling me that I committed an offend for "abandoning" an item in an airport and they want me to pay a fine of 301 euros !!! I asked a friend who was still in Lisbon if he could go to the airport and retrieve my surf. They started to interogate him as if he had done something wrong and they refused to give him the surf !!! Every time I speak with a Transat agent, they transfer me to another department and nobody is helping me !! I cannot believe that they say they are a good leusure company..!!! Worst experience EVER with an airline !!!!!

Hard to change seat selection made earlier

The app crashes when you try to purchase your checked bags online. Took a screen recording, yet didn’t matter at the airline counter, they’ll charge you the $90 instead of $75 because THEIR app is flawed. Steward verified to me in Spanish that it a well known issue—no care to fix it, since it nets Air Transat an extra $15 per person! $$$

Wish you had TSA available but good pleasant service and great prices

Cuando fuimos a subir al avión nos obligaron a entregar nuestro equipaje para despacharlo por la bodega del avión.Estuvo la aerolínea esperando por algunos pasajeros que faltaban más de una hora con todos nosotros en el avión listos para partir.Aún así después de tanto tiempo dejan mi equipaje que me obligaron a entregar perdido.Estás son las horas y los días que aún no me dan respuesta alguna.Sinceramente primera y última vez que viajo con esta aerolínea y no se la recomendaría a nadie que conozco y mucho menos algún familiar.

Great airline to Travel