Company needs to hire a UX person
These are fantastic devices that are hobbled by unintuitive software, and documentation that is both unorganized and spread out everywhere. They're sticking with these products which I really appreciate even though it seems like a struggle. Definitely no shame in that, but customers could use someone thinking about their experience to pull it all together. This software is usable, but is not designed to be intuitive. If you do each individual firmware update one after another, you might be up-to-date enough to then filter through all the documentation and hope not to run into out-of-date or superceded info. You'll probably spend a lot of time on the XSonic Users facebook group.