Alen Air

I like the new schedule. Please also add the ability to turn off the lights. Thank you

Why does it need precise location? My general area should be enough to compare with outside air. Not interested in using the app if it’s going to track me. Update after developer response: The app does indeed require precise location to add a device. Here is the error message: “Alen uses precise location to add device(s), please go to settings on this device and switch on precise location.”

I think the air purifiers are great but the app is severely lacking when compared to competitors like Levoit. I would like to be able to change to fan speed (or better have it do it automatically when it detects lower quality air) or shut off the display of my 75i.

Why does it need precise location? My general area should be enough to compare with outside air. Not interested in using the app if it’s going to track me

So, I just determined the app will not let you turn the lights on or off for night mode via the app anymore. Why? Also agree with other comments regarding having to re login again and again - for air purifiers. If there is some sort of security issue, PLEASE add face ID to this app. Super annoying.

I’ve tried connecting my air purifier to the app 6 times and it still won’t connect. I absolutely hate the app but the purifier itself doesn’t seem bad but I just want to see the readings it’s getting.

My purifier is in a room where my indoor rabbits live. There is rabbit air, hay, hay dust, and other waste. The smell of the hay and litter boxes is why I got this filter. There is no way the app is true. It says the air quality is perfect yet there is dust flying through the air. I can still smell the litter boxes (which are changed daily) in the hallway. The filter currently is caked in dust and hair but the machine and app both claim it is at 100%. Not possible. Any time I turn off the filter to clean it, and turn it back on, it is no longer paired to the WiFi and no longer associated with my account. What is the point of adding my device to the account if it forgets it so easily? I am disappointed in this machine. I had a different brand before and the app worked better and the air was filtering better and it was Alexa compatible. That one wore out too quickly so I thought a more expensive machine might do better. Nope.

I am adding to my review. Originally, about 3years ago I easily connected my devices. A bit over a year ago I left the below review. After maybe 40 brain numbing tries I finally got my 2nd 45i to connect to the app. Ridiculous. Recently both of our devices became disconnected. Once again the app WILL NOT PAIR. The air purifiers are great but this has to be the worst app on the planet. If you can not connect your devices what’s the point. Once again I’ve tried to reconnect each device over a dozen times. After a 10 minute process it fails EVERY TIME. I have plenty of other devices and apps that require the same parameters and they connect and work. Don’t bother with the app when you can’t connect. I am not the only customer who has this problem. It would be nice if Alen would fix the problem. last upgrade 2.0.1 I can no longer get into my app. It opens to the Alen page and then closes. I have tried everything short of uninstalling and reinstalling the app. If I must reinstall the app I can not connect my 45i anymore because that pairing process will not work with my split 2.4/5 g Wi-Fi. So, I will lose connection to my purifier. Since Alen does not provide connection with this type of Wi-Fi the app will no longer serve a purpose. Really unfortunate. So, it would be nice if I could get the app to open without having to reinstall.

You don’t need my precise location. I guess I have yet one more smart device that’s not so smart. You don’t need more than the city or zip code I’m in. You have no need for my gps location to the actual address. Very disappointing.

Love my air purifier, but the app is a bit basic (while it looks nice). One big missing feature is the ability to create schedules so that I can schedule it on a certain level when I sleep and then auto the rest of the day. Blueair has this, seems like a big gap.