Alerus Mobile

Plan to remove app and download again if you want to be able to access your account more than once a day.

Whenever I try to sign in I get this: PreSignUp failed with error Converting circular structure to JSON --> starting at object with constructor 'ClientRequest' | property 'socket' -> object with constructor 'TLSSocket' --- property '_httpMessage' closes the circle. I don’t know what to do and I’m getting really mad.

The mobile app only works as a mobile app if I restart the iPhone. Every time I open the app it wants me to log in I’m required to login as online banking Face ID doesn’t work.

Least functional app I’ve had the misfortune to come across.

Frequently cannot load & times out & makes it difficult to log back on. Pls fix this app.

The number one thing I want with a banking app is to see my check register: my deposits, debits AND my running balance. It should be on the first screen! But, no, you must go through a maze of tabs and pull-downs and half the time I still give up before finding it. I am seriously considering changing banks because of this. The only thing holding me back is having to change all those direct payments and deposits.

You have to delete and reinstall and after each use. Very annoying, I’d give zero stars if possible.

I’ve been using the app for years and it is overall very useful. However, there is one bug I’d like fixed. It appears that much of the functionality is part of a web app. If the app times out it leaves the user at a web based sign on page. This is not the initial app login page that supports Face ID. If you use Face ID to get into the app, check your balances, then start using some other app the Alerus app times out. When you open it again, you are on the web sign in page, no Face ID available. You must actually close the app (flip it off the screen) and reopen to get to the Face ID screen. Very annoying. Please have the app reset to the initial sign on screen when it exits or times out!

To access my account, I have to delete and reinstall the app each time. Facial recognition does not always work, and I had two checks rejected using the deposit function. As you can see from the overall score, this is a very poor app and Alerus does nothing to improve it.

Worst app on my phone……. I can never trust or rely on it for accuracy. Thinking about leaving Alerus entirely as I need to have consistent app access and this is just not it.