Aligner Tracker App

I agree with several other users that I feel like I was scammed, and I do not even know if the company is licensed to perform tele-dentistry. After 12 trays for my top and bottom teeth, my minor misalignment was not corrected. I was asked to pay additional $200 for refinement but the company is avoiding providing additional treatment for 6 months now, by saying the imprint was not usable so I need to pay more money for additional imprint kit. Then they claimed my teeth were relapses, although I was continuously wearing the retainer, so I am not a candidate for the refinement and I need to purchase another full plan again. I am considering reporting this company to the consumer agency.

Do not use AlignerCo. They will take your money, create a plan that will not fully correct your teeth. I expressed concerns and was gaslit into thinking it was correct. I wore the aligners as requested and after treatment I expressed my concerns that my front teeth were still not correct. I was told I need a refinement treatment and that it was $200. I paid the $200 and sent in new impressions. Over a month later I get an email that states that “my teeth got relapsed” which is not true. The original aligners still fit perfectly and are not correct. The company is now saying I need to pay for a full treatment. Completely unacceptable and fraud. I have asked for a refund will be filing with the BBB.

Just v bad

I have been working with Alignerco for over two years now. I had very minor crowding on the bottom row of my teeth. When I received my initial smile projection, I asked Alignerco to push out one specific tooth more to align it with the rest of my teeth. Alignerco confirmed that I was looking at a smile projection with the tooth aligned. I told Alignerco that as long as the truth is in line with the rest of the teeth, I approve the smile projection. I then completed my trays, and my teeth were not straight. I understand that I am not going to get perfection, but the tooth that I question did not move at all, in fact, it was even more out of alignment. I then spoke with customer service, asking them if they would be able to fix my teeth, and Alignerco told me that it would be an additional $150 to correct. I was upset because I had initially asked Alignerco to verify that this tooth would be pushed out. I paid the additional money and then was told by the liner Co. that they would not be able to push this tooth out without me paying an additional $800. I argued for weeks that I was told this tooth would be able to be pushed out for $150. Alignerco then told me that this tooth could not be fixed because it would impact my bite. I argued with a Alignerco that they did not have my full set of impressions both top and bottom, so how could they know this? Alignerco then asked for my top set of impressions - clearly caught in their lie. I’m frustrated at the fact that I am out $1000, my teeth are not straight, and now I have to go elsewhere to fix my teeth. I could’ve just went somewhere else should have Alignerco told me from the start that my tooth would not aligned.

I’m sure this app can be made to look a lot better. However, it has everything I expect from it and its functionality what you want.

Cannot use tracker-had to make my own!

This is by far the worst company I have ever dealt with. The app you use does not work and there is zero help from anyone you get the same response Everytime. No orthodontist to speak too or follow up with. I’m still struggling with app issues and it’s been a month. Use any other company besides this one. Only put one star cause it makes you but it’s actually 0 stars.

Pretty outdated design

This app is not working. It won’t let me login while all my other apps are working just fine. It just acts like it’s trying to login, but never does. I went and clicked on the forgot password link and tried to reset it to see if it does anything, and it won’t even process the password reset request.