All Points East 2024

This app is Mount Everest of bugs!

Amazing app. Just wish I was there :-(y he dstd Dr

I can’t access my tickets . Useless

Why do I have to download an app for every bloody thing? Can I not just have physical tickets, or at least have them on my email anymore? Screw whoever came up with this idea and screw you , all points east!

Really good App, set times and interactive site map are really useful for planning the day at the festival. Only criticism is the tickets within the app, not sure why this is needed when they are in my AXS app and this app just requires me to log in to my account to access, where they are just accessible in the other app.

Truly awful situation, so me and my partner work very hard and aren’t on that much money but we wanted to come and see an artist at the event. We were working that morning and got to the event before the act came on we were stood at the entrance as the artist took to the stage. We were then told that we needed to download the app in order to get the ticket but thousands of people trying to download an app all at once made this extremely difficult to achieve. We were stood at the gate for 40 minutes trying to download the app in order to sort out the tickets, after all the double verifications, the long waiting time of the the app downloading, we were so stressed out. No one told us that we needed an app or we downloaded it prior to getting into the venue. We then went to the customer service ticket office where the woman took 15 minutes to find our tickets then when I said well we’ve got the tickets here from Ticketmaster, which is the biggest selling platform in the UK for selling event tickets, she then looked at us shocked and said oh it was Ticketmaster, and found our tickets then we had to queue up again for a further 10-15mins and get through the security that discriminated against my partner pulling the dog by my partner and was angry when the dog didn’t bark AS WE HAD NO ILLEGAL SUBSTANCES ON US, by this point that act was on their final 30 seconds of performing and my partner was in tears as this was a really special artist to them being that they lost a family member recently and they wanted to see the show as a final goodbye for them personally. The ticket management system was absolutely deplorable and I can’t believe we paid 190 quid to see 30 seconds of the artist that we paid to see when there was absolutely no need for it they could see that we’d ordered Ticketmaster tickets they could see that there was two tickets yet they decided to say nope you need the QR code on the app. We left feeling robbed, scammed and extremely upset at this situation. All points should be ashamed of themselves and as I can see from the reviews on here, I’m not the only one this happened to. Disgraceful. Absolutely disgraceful.

The whole point of this thing is to gain access to the event. Bought the ticket in December last year and it’s nowhere to be found. Just an over complication and total waste of my time. Would rather have my money back than attend now.

Rubbish app. Basically it’s another sales platform. You ‘store’ your tickets there then gets spammed into next week with upgrade offers that you wouldn’t buy.

Festival is tomorrow and app is down. Can’t access my tickets. Really stressed

When the app works it’s fine, but when you are stuck in the commotion of trying to get into the event, with no phone signal and tickets which ‘refresh every 30 seconds’ - this app is less than helpful. Please in future just send email tickets, this process added unnecessary stress to an otherwise good event.