Allegiance Health Plan

App does not allow entry

Not even worth trying this app. It is non-functioning. Can’t even log in. Or get help. App hasn’t been updated to fix issues in two years. Don’t waste your time. What a joke. This is beyond frustrating considering annual increases in my insurance premiums. Can’t make a useable app.

Worthless app. Unable to login with correct credentials. Also, the forgot password or username links do NOTHING when you click them. No way to even login to this app. The company and app developers should be embarrassed. How is it 2024 and a company of this size has such a poor app? Very concerning that this is who handles my health insurance.

It never works for sign in. Simply useless.

If I could give zero stars I would. I used to be able to login! Now it uses my Face ID and/or I try to type in my password and it acts like it’s logging me in but brings me back to the login page. Extremely disappointing and frustrating. Can’t check my benefits or EOB because I can’t log in! Fix Immediately or I’ll be contacting my HR about this awful customer service!

There should be a way to add your ID card to Apple wallet, but otherwise the app is fine.

Same story as many others I’m not even able to access the app … stuck in a login flow that doesn’t seem to understand anything. I can’t even get it to send the 2FA email to get part login.

Can’t even login! Keeps send me cod for login and nothing happens! Website doesn’t work either! I deeply regret having choosing this medical plan! I will change it next year!

Cannot even login and the UI feels like we are back in the early days of mobile app development. I hope there is a plan to modernize this and empower customers to actually use it.

Wish I’d never signed up for this insurance. It’s very concerning that a Health Insurance Company worth its salt doesn’t have a properly functioning app. Absolutely ridiculous!