AlphaTouch Video Intercom

The phone app is very complicated to maneuver.. make it more user friendly

1. The ability to import the virtual key into Apple Wallet. 2. Apple Watch support.

The system has some issues that need to be improved, for example you can't turn the volume up and down in the app and it's too low so you can barely hear when someone ring. You also can't see if someone is outside unless they ring and also suddenly one day I stopped receiving direct calls from the doorbell in the app, it just rings the phone with an unknown number. I hope they can fix the issues soon because I've already had packets lost due to not ringing the doorbell or not hearing it. I see someone made a similar comment a year ago, I hope you take it more seriously by fixing it.

Lately unimpressed. Often phone doesn’t ring or buzzer doesn’t work. Kind of pointless.

The call drops and the app will sign you out when you pick up the call.

1. App does not use keychain to remember passwords so you have to log in to the app every time someone rings the bell. 2. The developers didn’t assign associated domains within the app package so you can’t use a third party password manager to easily auto fill passwords either. 3. If you can’t type your password fast enough, the call is dropped and your visitor doesn’t get in. 4. When your visitor rings again, if the app is still up on your phone, the call will not hand off to the app. The call will ONLY hand off to the app if the app is not already open. If the app is open, it just answers via phone and opens an audio connection to the intercom so you can’t see the video. This process plays out EVERY TIME a visitor rings the bell. At least until I reset my password to something I can type very quickly which creates its own security issues. I really wish we had evaluated the apps more carefully when selecting this product.

I would never recommend this product, stay away and save your money

when it works, it’s great but more often than not it dosnt….It keeps logging me out and then I missed deliveries so I would say this is an app with great potential that’s unrealized. Hopefully they can work the bugs out but as of right now it’s not very good.

This app is consistently unstable. It crashes It re-launches It hangs It loses your creds, forcing re-auth It does at least one of these things Everytime I launch the app and use menu features. Plus The alpha touch primary touch screen entry device has a poorly designed user interface. ( The primary video display and access unit used for door entry) 1. The most used function "access code" on the display is such a small on screen soft button it's difficult to push. 2. The soft key numeric keypad is sluggish. 3. It's confusing that you have to press <ok> soft key shirt entering your code. Why not include that instruction on screen. Over all user interface off app and the actual very expensive door entry appliance is bad. Also consider in the modern residential living environment package delivery is one of the most frequent entry requests. The the concept that package delivery drivers will use QR codes is ludicrous. They are most airways following the instructions on some notes in their own app and can't natively display a qr code associated with a package. The app makes it complicated for residents to give out guest access codes without qr code. And residents can't choose their own access codes for guests. They must use the randomly generated access code. The system designers are woefully out ofc touch with resident needs.

Every time I want to open the front door of my apartment, I have to log in to the app. Do you know how annoying that is? There’s no way this was user tested