Altra Mobile

For the past 3 weeks my app just says “Try Again” I can’t log in or do anything at all. I have to go to the browser. No sense in even having the app. Obviously developers don’t do anything. This is absolutely ridiculous.

You now have to call customer service to verify the addition of a debit card to Apple wallet. Customer service is only open 8-4 M-F. So if, like me, you’re attempting to add cards to your iPhone on a Friday night… you’ve got three days to wait. Oh, and if you want to add them to a smart watch?… plan to call them all over again.

super glitchy software. won’t load anything on the app. just says try again.

Who made this app and decided that all of the buttons and prompts should be light grey???? Along with the top banner being dark grey with black text making it look like it’s inactive/cannot be clicked? Every prompt has light grey text - light grey is universal for something that isn’t active/cannot be clicked. Stop trying to be cute and make the darn thing logical: black text = active. Also the Face ID is mostly non functioning. And trying to send money doesn’t let me pick from any of my accounts it just says “select” with nothing to select. As a bank I do love y’all but this app is a glitchy mess.

Inconsistent performance and lame historical data. Come on! Storage is cheap, so add more than 3-4 months of historical data. Your competitors are kicking your butt.

Check the other reviews and you’ll see how trash this app is. Whoever is in charge of the app doesn’t acknowledge it enough.

Altra is a great bank but the app is always glitchy on the Welcome log-in screen. Either Face ID won’t log me in or my password won’t either. I don’t understand as a banking app that it doesn’t have more updates so it is more functional for users. It’s frustrating that you can’t log on to check your account balance, or take care of other banking needs at the convenience of your mobile phone. They do probably two updates per year, maybe three. Please do better for your mobile customers.

Huge disappointment in trying to track finances with budgets apps. Altras app won’t connect to plaid or third party apps that track transactions. Supposedly working on a fix. Will change my review when it is.

I chose Alta as a local and “online” bank in Dec 2022. Every other month my account access for on line has had issues. Right now my account is “locked” on my first login. For a bank that is all about being online, it’s not working. Very frustrated with this online and not working bank. Please fix it!

App won’t let me sign in