altras money transfer

Created an account more than a week ago. Impossible to login. I assume that the e-mail-address has to be verified somehow first. Unfortunately calling customer service rep did not help. The agent just said that he has reset the password (to a generic unsafe password). However login still impossible. I also tried password reset: account does not exist. Upon trying to register new „e-mail already registered“. Ever since I tried to call CS again twice but always end up in a queue for over 10 minutes. Not recommended, really bad user experience :(

م ادري ليش معقد هاكذا متطلبات كثيرة من شان التسجيل بنتظر فحس العنون 😁من جيه حكوميّة

اولا التطبيق معقد جدًا عشان تعمل حساب قصة تانيا ما عرفت انا عاوزة احول قروش ولا أترشح لرئاسة الجمهورية .. من كمية المستندات المطلوبة و التطبيق كل مرة بيقفل و احتاج انزله من اول و جديد و ما بردوا على الرسائل و و و لو فى اقل من نجمة كنت ختيتها

Professional and excellent service, helpful staff. Keep up ....

I had use Altras for eight years ago and very happy with them.

Thanks for your good services

I was completely impressed with their professionalism and customer service.

The App is not friendly ,when your answer to the question is not correct, doesn’t give explanation or a guidance to get right. Sometimes it does accept incorrect info

والتطبيق ساهل استخدامه حتي لي زوي الاحتياجات الخاصة وتوصل سريع مع امكانية متابعه التحويل من إرساله حتي استلامه انصح باستخدامه

The operation was very efficient and fast.