Amex India

They create some policy and say that sometimes the emi conversions possible and when they don’t wish they say emi conversions not possible. End of the day I am going to pay them whatever it is and it’s not that I missed any payments these many years but people just simply ignore and don’t take any value add for lifetime customers. I am sure I will throw the Amex cards once I am complete the ongoing payments and never use the same and never recommend anyone to get the same from Amex. There are many other banking service who always help their customers with emi options even they have many exiting emi running on the same card and never said the second emi conversion is not possible

Easy to navigate and designed as per the customer expectations rather.

Simple, It would be nice if they can make payments more easier.

Okay

I have been using this for a while but always find it so inconvenient to use. I need enter my own details in my own app every time i make payment. I find that level of security highly unnecessary so deleted that today

Great service and product…

The Amex app is truly the best app for a credit card. It is extremely easy to find your transactions, statements, rewards etc. And I absolutely love the UI.

Above

I've been an American Express (Amex) credit card holder for a while now, and my experience has been nothing short of frustrating. Despite their claims of offering superior service and rewards, the reality is starkly different. **Non-Acceptability in Many Places** One of the most glaring issues with Amex is the widespread non-acceptability of their cards. It's incredibly frustrating to carry a card that is turned down at numerous establishments, both small and large. Whether it's a local restaurant, a retail store, or even some online platforms, the dreaded "We don't accept Amex" is all too common. This severely limits the convenience and usability of the card, making it a hassle rather than a benefit. **High Milestones for Fee Waivers** Amex sets high spending milestones for waiving their hefty annual membership fees. Achieving these milestones would be reasonable if the card could be used everywhere. However, given its limited acceptance, reaching these targets becomes an arduous task. It's unfair to expect cardholders to jump through hoops for a fee waiver when the card itself is not accepted widely enough to facilitate the required spending. **Unjustifiable Fees** Until Amex can ensure that their cards are accepted at a majority of places, they should reconsider charging such high fees. Charging customers for a service that they can't fully utilize is not only unreasonable but also poor customer service. The membership fee would be justifiable if the card could be used seamlessly, but that's far from the current reality. **Conclusion** American Express needs to address the acceptability issue urgently. Until then, they should not impose hefty membership fees on their customers. The frustration of carrying a card that is often declined, combined with the pressure of high spending targets for fee waivers, makes the Amex experience highly unsatisfactory. For now, potential customers might want to consider other credit card options that offer wider acceptance and fairer fee structures.

Seamless service.