Update to previous comment
Since October 2021 till now, I still have not receive anything from them. I have won over 20 prizes but nothing delivered. At the same time, I do receive prizes from other crane game apps so apparently not Japan Post’s issue. Also, NO FREE SHIPPING even I have paid more than AUD$400 on points because I did not purchase ¥5000 every week. Their setting got even more doggy and harder to get prize. Finally I gave up my last 2 prizes don’t even bother about shipping. I don’t want to pay anymore to this SCAMMER!