Aquatalia®

App literally doesn’t load, it just freezes on the title page

Your code sent to the email does not work! I could have used a credit but had to login to another profile to buy shoes. App is totally glitchy and super frustrating. One reason I haven’t bought form you in a long time.

I’ve been buying Aquatalia shoes, both in-store, and mostly on the app for many years. The biggest issue is the search. No matter what size you put in, it defaults to size 5 if that’s the smallest size available. If one is not careful to go back and correct the size, you’ll be ordering a shoe size that does not fit you. that is inconsistent with the way most apps work where you’re buying clothing or shoes. on top of that the cart always shows empty every time I logon even though I have put things in it and I have had orders canceled for no reason. This used to be a great app and a great company so I’m not sure what has changed, but I would be very wary of ordering shoes through their app.

The app is horrible, promised discounts are impossible to acquire with this interface

I downloaded the app which was supposed to get me an additional 10% off and nothing happened. I called customer service and they said they would send me instructions. All they said was to look at my notifications and I looked at my notifications and there was not a code.

Not able to apply it, no good!

The website asks you to download the app and register for different types of discounts but I haven't received any code or email confirming my registration. You can't scam people to share their information with you. Please fix whatever problem this is caused by because I will not continue shopping with your brand unless it's clear what is the information and reward policy.

Quick, real time response to chat email questions

Love that I can shop aquatalia’s shoes in one place! I just ordered a pair and can’t wait to get them in the mail

I tend to shop on my phone and the app makes it much easier to receive and use loyalty points!