Arlington Transportation

I booked a ride and they charged me $10 for nothing I didn’t get a ride and then I booked another one it did the same thing and i called and still didn’t get my money back.

dangerous pick up areas that make no sense and shady drivers also the wait times are so long

It’s at times hard to get service. I always end up having to pay for a Lyft because I can never book a ride at the time I need one.

the app looks so much better!

i'm so disappointed with this app..

Pretty poor excuse for a transit system for such a large metro. No way to schedule pick up and drop off times in advance, half the time you can’t even get a ride and if you get lucky and do get one the wait time can be an hour or so which would be great if I could schedule that an hour in advance. But since I can’t I just have to play the “can I get a ride lottery” about an hour out and hope I get one. Oh wait I did get one but then they changed the eta from one hour to 5 minutes after only 5 minutes passed and I’m not ready and they are charging me a cancelation, yay. Being flexible with public transit scheduling is expected, not having any way to schedule whatsoever or predictable pickup times within a 30 minute window is not. Had to use Uber to get to work after already using the service twice in one week after missing the train due to their eta being so off. That said, those are all problems with Arlington not being willing to invest in real transit or expanding the taxi fleet. Outside these factors previously mentioned the app works decent.

the only reason why i stick with this app is because its cheaper than lyft. the late drivers, dangerous pickup locations, and wrong etas are so terrible. my driver clicked finish on my ride too early and refused to drop me off at my location. buses that come every hour would be better than this nonsense.!

The app is very glitchy. The info that the driver has is different from what we have. Honestly when I get a car I’ll never ride Arlington VIA again. I’m late to work and late leaving… Where the app tell me to be picked up at is different from where the driver is. So this needs lots of work.

Literally the worst app ever to use !! They are always canceling ur ride or giving u drivers that are 60 minutes away … and u can never get a via in the mornings no matter how early u get it !! And they have the audacity to charge you a fee because u don’t want to wait 60 minutes for a driver . don’t download if u don’t like getting ur time wasted stick with Uber / Lyft … not worth the struggle. If i can give it 0 stars i would

Differentiate between the customer who already purchased a pass and customers without the pass and its really hard to get rides if you have a monthly pass because you are no longer a priority using this app only because its cheap