Artemide App

I purchased an app enabled rgbw discovery vertical light and have yet to have any success connecting it to the app or getting it to turn on. I am experienced with smart lights and my electrician has wired many for me in the past with no problems. I reached out to Artemide North America and the app support directed me to the European headquarters. I reached out to the European Artemide only to have them direct me to North America and app support. The directions with the light are not great, and customer service has been no help. My electrician has also been trying to work with them with no success. Currently I have a giant lamp hanging from the ceiling that can’t turn on and won’t show up in the app at all. When you open the power box it is hanging from you can clearly see a little blue light blinking (not the lamp light itself, inside the power box where the power wire runs from) so clearly some form of power is going to it. Customer service doesn’t know what I’m talking about somehow, and didn’t understand even when I sent video footage. I don’t know how to convey my problem anymore clear. The light is wired in North America, power is being fed to it, and it doesn’t turn on or show up in the App. Happy to answer any questions about how we have it wired but please stop redirecting me in circles. How does it have to be wired in North America would be a great start and a question I have not been able to get a clear answer on.

Allein für die Idee, einen Account, sich erstellen zu müssen, um eine Lampe ein oder auszuschalten, sollte man die Entwickler entlassen. So Hirn verbrannt kann doch niemand sein, von einem Kunden zu erwarten, dass man sich einen Account erstellt, um seine Lampen zu steuern. Vor allem wäre das wirklich nicht nötig!

Lässt sich die Lampe nicht steuern…

One of the worst Apps ever seen. Auto Time switch on/off! No! Impossible. Hard to believe. I send the Ilio Lamp back now.

Hi, not sure what the other ratings refer to, but for me the app works (Feb 2022).

Not intuitive. I spent hours for setting my 2 lamps. Bluetooth connection error persists. I can not control both lamps simoultaneously due to an error.

It works! Nice Gimmick.

Es ist immer noch nicht möglich ein Konto anzulegen

Very disappointing this app. I didn’t expected such a bad experience from Artemide ☹️

No cloud connection is the error given either trying to connect to an exist account or creating a new user account. Seems to have been an issue for many months. Maybe someone should pay the cloud services bill?