Ask Arlington

I’ve used app for a few years. Mostly reporting dead animals on the road. The responses time is amazing. We had lightning hit our street light in front of our house & report. I got email about issue & repair believe was 2 days later which I felt was good turn around. I will be reporting a couple very bad potholes on my work driving route. I will update review on that progress.

Great app for City information and code requests. The staff are quick to respond to requests and the app is very well laid out. Suggestion: create a means to cancel a submitted request. In cases in which a concern has been remediated before the City has been able to visit the location.

I like the Ask Arlington app. It saves time (no runaround on the phone, etc). Also, every time I report/request something, it is taken care of very quickly and satisfactorily.

City of Arlington works! Residents give thanks. Reported a pothole on Sunday, Tuesday it is fixed!

Despite strong signal

Why does the city now say “Village of Lincolnwood Illinois”? When you click into the app it wants to take you to that cities page, but then redirects you to Arlington.

They’ve improved the app a lot from what I’ve read of previous reviews, and I’m glad to report that all the issues most were saying they were having, are now mostly not issues anymore. Sometimes the app will re-spring, or there may be a total app crash here and there but for the most part it works now. I’ve had City of Arlington TX come out and repair many potholes, and etc now. Give it a try if you need to report something to the City of Arlington TX!

New icon says Illinois on it… Hangs on FB pairing, hangs on saving profile changes, hangs almost everywhere. Tells me I have no connection when other apps work fine. Without any filters, items are missing from mobile version that are on full page. Some views populate slowly without showing progress, so look blank.

The App has some issues such as won’t let you add pictures; freezes up. The idea of the app is good but the City can’t take 4-5 days to respond. For example, I have a neighbor who constantly put trash out 2-3 days early but by the time the City responds the trash men have picked up the trash. Same for parking in yard. A lot of people park in yard at night but the City doesn’t check the complaints after 5 so when they check the issue during the day the vehicle is not in yard because driver is probably at work so City responds they found no issue. Duh.

Needs a refresh. Idea and app is great but takes forever to load each screen and does not take an entire screen on the iPhone 11 Pro Max. Not compatible with iOS 14!! Crashes instantly upon opening. Needs an update!