Atlas Cars of London

Price given/confirmed when booked via the app very different to what was actually charged. Extras never mentioned in the app.

My mother used Atlas to get a taxi back from the airport. She’s disabled. She asked the cab driver to help her take her cases up the stairs - he then got in the car slammed the door and drove off leaving her in the middle of the night. When we ring up to complain the company puts the phone down on us. Discrimination at its best and employees are rude. They don’t care. Do not use!

I used to travel with Atlas a lot, when they were a Minicab company you phoned up. have gone down dramatically in terms of reliability and service. Is booked a cab on the app and when it didn’t turn up it said “cancelled” and I called them. They had no cars in my area so cancelled the trip. No notification, or apology. Just one example of very low reliability.

They are not professional at all! I DO NOT recommend them

Tbh I haven’t booked through the app yet, but I’ve used Atlas 3 times for Heathrow drops and collections and they’ve been top notch.

Impossible to change the users phone number, get a message that says “number already in use did you mean to login?” And when bookings are confirmed don’t be surprised if the taxi doesn’t show up just to be told over the phone that the booking was confirmed but no driver assigned.

Best service, very reliable with Fair prices!! Would definitely recommend! Go Atlas!

The app is very slow and looks really old I've pre booked a taxi to come pick me up lets hope it actually comes

They offer a discount when booking through the app and for paying by credit card, but once you book, their 'company policy' won't allow for it! Avoid at all cost, it's a rip off and a waste of space!

App allows you to book taxi's just outside of London. You then receive a phone call where someone rudely tells you they don't service that area and implies that you're an idiot for not knowing that. Why does the app allow it then? Thankfully there's Uber now.