Auckland Coop Taxis

Used for a while now - cars show up when booked, are clean, and the drivers are professional. So much better than uber or ola - the peace of mind is easily worth any (diminishing) savings…

Website search was not working (error message), so thought I’d try the app. App address search not working either. Sigh. How can coop survive with such a poor user experience.

Ok so I got to my location with my cab each time. But have had issues each time. I chose this company because of the perceived reliability. The first time the driver didn't know how to use the app and charged me twice which took weeks and multiple follow ups before I was refunded. The second time after using the 'security code' the driver then got out a log book and started writing all the details down. I thought the point of the app might be to avoid paperwork and writing notes and streamline the user experience. This was not the case! When I asked about the receipt it could not be produced. After a few minutes more of faffing around I got an email receipt but the driver didn't know this was the process and I had lost confidence by this stage. I'll go back to Uber or Ola or Zoomy.

App lets you book for more than 4 passenger vehicle, states that it is booked. We booked over an hour before. Waited outside for taxi to airport. No taxi turned up. Rang operator, they could see the booking. Said oh, the app does not connect to the taxi vans.....aargh. We’ll send two taxis. About 6-7 mins. One arrives. 2nd one not there after another 5mins. Ph call to operator. They are nearly there .... how many minutes..., 7-10....,, Why are you losing the taxi market????

Much of the functionality in the screenshots isn’t displaying on my phone - even though it says it supports my phone and the OS is up to date - no feedback to assist or check set up. Off to Uber I go?

Couldn't register with Facebook login, wouldn't accept code that was texted. Couldn't register with email, kept saying I needed to verify email (no email received, checked junk). Will stick with uber.

This app does work, you should consider scrapping the app and starting from scratch again.

App fails to launch won’t let you sign in and is pretty much completely broken on my iPhone X. Useless.

Seems to require WiFi. Would not connect on 4G. Not much use if away from home.

Just downloaded the app. It doesn’t accept my login details even though I can see on the website and it’s correct just says invalid. I see nothing when I click on the menu option.