AuctionACCESS Mobile

The worst customer service and the application is the worst

I had fraud in my account. Their investigation consisted of a single phone. With no follow up they’re very mean and rude and do not call you back at all. Jacob Stokes needs to be fired he’s is a joke

I don’t know why/who on earth thought is was a great idea to Change from the id cards to this buggy, laggy, and just awfully designed app. I tried logging in when they did the initial switch then the app said I had to call. Waited an hour to get ahold of someone. Then we set up the account. Then turns out they made me a entirely new account and I was not able to enter the auctions that my dealer attended. Called again for this issue and then waited another hour to get someone on the phone. They said I needed to “renew” my membership even though I had done it less then 3 months ago. Terrible company, people and app

The app is horrible. Not compatible with all phones. It’s always log in issues. The cards were way better.

I can’t even login on the app. It’s 2022 and it’s telling me it doesn’t recognize me. However, I use the same credentials on my DESKTOP and login with no problems. Useless!

The cards were so quick and easy to use. Now with the app I have to log in every time to get a bidder badge. Much less efficient than the card. Please bring them back.

Can’t upload no documents been trying fro months

I use the app daily to add and remove reps and maintain my account. I can use it now at the Manheim kiosks to get my bid badge. Love being paperless.

Can’t complete registration. Can’t log on. Get emails from support telling me I’m enrolled, but still can’t access anything. Tells me to download images I’ve already downloaded, but they won’t download. Junk!!!

This new update is much easier to use and has way more features.