Australian Mutual Bank

Have nothing but bad things to say about this bank, will be changing banks promptly. Changing the app without notice, can’t set up the account, error keeps saying incorrect pin even though I’ve changed it and know it’s correct.

I have reset my access twice in a month. Doesn’t let me log in and tells me my details are wrong. Used Face ID so not like I changed my face from yesterday to today now my password is incorrect.

The name of the app needs to be abbreviated so that it's doesn't get cut off and look ugly on the home screen. The accounts screen should open by default and not require 2 presses to get there.

Your app is a joke! Some ting really needs to change with the company that Develops and the team managing at AMB - Bad!

I want to abandon this Bank after so many changes its almost time I changed and that means changing to a large bank as this bank is now too small for me and doesn’t really offer anything different from the Majors except lack of scale and that’s what I need to do business in a world that is becoming smaller with technology but you need a bank with size to be able to service you.

I have tried to set it so that I can have the my bank balance displayed on the Home Screen without having to log in, but it just won’t do it. It won’t let me set a pin for access, something which takes entering your account number and password three times to do. The app is just rubbish, and Seeing as how this is virtually the only way to interact with the bank these days I am tempted to close my account of 20+ years and move it all to the Commonwealth bank, whose app is flawless and lets me do all of the above. A simple 4 digit pin for access to log in, it also keeps me logged in while I flip around my phone for a certain amount of time, and it displays my balance without having to log in.

At the moment it looks like the app has crashed and I have not been able to log in for 24hrs or so now. Old app was way better, and faster with less/no issues.

Well done on the new app easy to use and no issues

Old app was better, can’t even see balance unless I log in, quick review doesn’t work.

The new app is awful. No Face ID, far worse UX (additional steps to see balance; immediately asked if you wish to logout, rather than do something useful, can’t set any notifications for transfers happening, transfers seem slower now (maybe no more Osko?). If you want people to leave your bank, this is a good way to go about it. I say this as a 35 year old who had his savings account opened by a parent as a child.