AUTOMATE PULSE

Not sure what’s going on but I lost all Rooms and Scenes after updating to IOS 16.6. My wife’s phone running on 16.5.1(c) has no issues. Thoughts??

Worked for two years then stopped working with Alexa

Very buggy. No meaningful support. I don’t add the hub to my automations any more. Clients are never happy, and I don’t blame them. This is awful software.

The hub for my shades and the phone app became disconnected and I tried to reconnect but ended up resetting the hub. Fortunately, George at tech support to the rescue. He talked me through the procedure to connect the app to the hub -an exercise in patience- and then the steps to add each shade to the app. With George’s tutoring, I learned how to finish the setup with Alexa. The tutorials only took me so far. It was the ability to have a phone conversation with tech support that earned this app its high review.

I regret spending $10k on these shades which open and close whenever they want and not when you want them to. The app is terrible and looks like it was made by a 15 year old.

This app would be great if it weren’t for constant problems where it times out doing anything and you have to give up. During these times I can still control the blind with Alexa, so it is likely a problem with just the backend that the app talks to. These are intermittent problems, but I’d say they happen 10-20% of the time, seems like particularly on weekends but I may be mistaken about that. Please get your act together Rollease!! i love these blinds but this company clearly struggles with software engineering. I wish I’d went with Somfy 🙁

I installed $13k if these terrible “rollease” brand power-blinds in one of my homes and huge mistake!!!! Avoid this brand, my house with Rockwell Collins blinds were easy to set up this winter. I’m in tech so if I can’t figure this out... no hope for the rest of you.

Best and most responsive customer support. My email was answered with a call and George immediately went online and had me up and running in no time. Thank you George!

Doesn’t work as advertised. Doesn’t integrate with Alexa very well (spotty). Installer says “we don’t know anything about it, you are on your own”. Manufacturer doesn’t support vendor to help customer service. Spend money to buy blinds from a better manufacturer.

I had some trouble connecting and found that Rollease Acmeda has a support line, 203-590-5318 . I called and got very thorough and competent support. App is running great.