Autotask LiveMobile

Can’t even login. Just sits at loading screen after entering credentials.

Since the new update was pushed to my cell phone, the app does nothing now except open and then immediately close. It is completely useless. More useless than it has ever been. And that, is actually saying something. There are so many ways that this app could be improved. I almost don’t know where to begin however, I will start with something obscenely obvious. Instead of having it be dependent upon being online in order to function, allow an off-line function that will let you fill out the ticket and save the ticket locally and when Internet service or Wi-Fi service or phone service is restored then it can upload the data and complete the ticket. Over the years, I have had so many tickets that have had so much information lost because the cell phone lost connectivity or the system froze up. I have since lost count.

Have spoken with various Datto/Kaseya reps for years about this app and the numerous issues it has (approving O365 SSO constantly, issues with opening ticket links into the app, etc) with absolutely zero improvements. Seems like it would have made more sense for Kaseya to just rework Autotask to be mobile friendly, but doesn’t seem like they can be bothered to do much else than add more 3-year contracts, and buy up more small tech companies

“Useless” is a strong word for an app I use on a daily basis. I have definitely pushed the team to fix the bugs; and they have for the most part. I do find myself deleting the app every six months for trying to resolve the latest glitch. Anyway, i highly recommend this app for people on the go.

The lack of development with this app has become embarrassing, yet again. Datto finally started to gain some momentum, but as soon as Kaseya acquired them, all development has again ceased. Numerous bugs, lack of basic functionality, lack of a modern UI… the list goes on and on. Just trying to edit fields in any given ticket will return “failed to save due to conflict” nearly 50% of the time, but the wizard to resolve the conflict fails 100% of the time. And that’s just one tiny example amidst a haystack of problems. Put some freaking Dev resources on this and get it done, Kaseya. You guys are embarrassing yourselves.

It seems every company makes an app just to have one. That was when IT owners goto purchase a ticketing system Autotask can say, “and look!! we have an application as well.” but if you barely scrape beneath the surface you’ll realize exactly what this app was intended for. getting sales. the app is a meme because it’s complete garbage lol.

First - click a link to open a ticket, go tot the App Store EVERYTIME to reload. 2nd edit ticket, try to assign get caught in a loop to “resolve conflict.” You cannot get out. Close app Hope it’s better in a few months, go back to step one Repeat. What absolute trash.

This app is garbage. They make thousands off their accounts but can manage a simple app on an iPhone. Horrendous.

Constantly receiving login error, SSO authentication failed. No issues with SSO on the browser of course. I’ve tried completely deleting the app and reinstalling without luck. Support is beyond useless since before the Kaseys acquisition. Even when it did work, the app experience was wholly unsatisfying and missing basic functionality. Just and embarrassing effort all around.

I don’t even know how this passes anyone’s QA team. 1. App is so slow it is barely usable. 2. Clinking on ticket links in emails do not launch mobile app. No clue why. Instead it suggests you need to download the app. 3. Two different interfaces. What a hack job. 4. Everyone has been complaining about these issues for YEARS. For a company as large as Autotask who SELLS to IT people, did they really think we would have ZERO expectations. Autotask (now Kaseya) is a company without the right development resources and they exist for one purpose: to serve shareholders so investors can squeeze out maximum value. I’m sad to say it, but you should look at other PSA tools.