Avigilon Alta Open

Where to start with this? Probably best to begin with the fact that the app hardly ever succeeds in unlocking a door on the first try. It asks for infinite permissions, from ones that make sense (Bluetooth and local network), to ones that really don’t (always-on location and my motion/fitness data). All this to is ostensibly to try (and rarely succeed) at guessing if I’m near a door reader that has an NFC reader built into it. You know the readers have NFC built in, because Apple Wallet opens when you wave your phone near the reader in a desperate and unsuccessful attempt to get the door to open. So why don’t they add a card to Apple Wallet and use the NFC functionality that’s literally meant for this kind of thing? Who knows, but they don’t. And so every time I come up to a door, I have to get my phone out, open the app and pray that it works this time. All because they tried to find their own solution to a problem that already had one. Additionally, the Apple Watch app only works if my phone is nearby and has the app currently open. That’s not super helpful. The nice thing about the watch is normally that I can leave my phone behind! But now I can’t go for a walk without my phone since I won’t be able to get back in. Honestly this app has given me a whole new appreciation for metal keys.

This app forced me to accept an updated terms of use agreement dozens of pages long while at a parking gate. They held my entry to my place of work hostage. They also relied on other people waiting in line behind me to pressure me to skip reading the agreement before consenting to its terms. This is remarkably coercive behavior.

App is works great but every now and then it opens my Apple wallet which is worrisome.

Perfect

Great app, but the name changes are ridiculous and confusing

The app is never work properly. Every time I want open or close the door I have to wait 15 minutes, I hate this app, spent so much time and nerves just to open the door

Still haven’t fixed their Apple Wallet bug. Still don’t have standalone Apple Watch app. Still requires you to have your phone. How are you suppose to jog etc without this basic functionality Sporadic consistency at best. Doesn’t even have a stand-alone Apple Watch app. Please fix bugs and add basic access functionality that hotels have already had for years.

Sporadic consistency at best. Doesn’t even have a stand-alone Apple Watch app. Please fix bugs and add basic access functionality that hotels have already had for years.

App is flaky. Does NOT open doors reliably via bluetooth with known good phone — sometimes inches only, sometimes feet. And you never know. End up giving up and going back to fobs. So, whats the point if app is unreliable in basic use? Company branding is a MESS, which gets in way of USE. Three changes since HOA installed. Really. Stop with the brand baloney from marketing and make the darn app reliable and ALWAYS under the same name as first installed. Users could care less about corporate name baloney, but do want app to work. App is also scary in its privacy settings. I can sense even from the disclosures co is including, users don't trust it not to scrape location data when not needed. How about a NON happy talk email to users not in legalese explaining how privacy really works with your app and ANY third party OR your use for ANY non- strictly necessary access control?

I have had so many problems with this app since I started using it. First my back gate wouldn’t open and now my front gate. I did everything to reboot this app and still nothing. I’ve contacted Alta and no response. I’m over it. I wish my complex did something different.