Baby's Days

So many nice photos and information has been added about my daughter but I have to search by date to find it and there is no option to save or download the pictures or the files the nursery are trying to send. In theory it’s a great app but in practice it falls shot being hard to use even for an experienced user. Not really fit for purpose. Which is to update parents.

I’ve been with this app for 2.5 years and I used to work in digital marketing so I know enough to be able to say there are MANY bugs in the system and often I am unable to log in. Customer service is TERRIBLE. There is no phone number to ring if you need help. Support is poor. Parents are unable to view invoices and are reporting that things aren’t working as they should on the app. I even lost an entire parent questionnaire after it was signed! I have been unable to save changes when I add new invoices. I keep getting error messages when I try to log in! Worst of all - Baby’s Days closed my account after my credit card payment failed (they said they texted me a few days ahead but they lied as I had NO warning - just an email on the day announcing it’s being shut down. Then my manual payment kept failing due to another bug in their system and they blamed me… the list of awful things I’m experiencing with this company is endless.

At the start of me finding out about this app as a childminder just about to open the doors, I’d told everyone I was excited to use it and how good it looked, unfortunately after trying it I couldn’t get on with it as I was unable to navigate key features i needed so contacted them saying I didn’t wish to continue, to be responded to so rudely the customer service was horrendous, I was spoken down to as if I was stupid, they told me not to contact them any more. So when they attempted to take money out of my businesses account I got in touch with my bank who then prohibited transactions from babysdays. I’ve now received more threatening emails from them and they have also resorted to name calling. So if you want a supportive company to support your small business, my honest opinion is I’d avoid this one.

Been using this for the past 5 years across 3 lil ones at the same set up. I wanted to ask if there was anything on the roadmap to enable parents to download all their kids photos and videos uploaded to the app. Thanks

I’m a childminder and use this on a daily basis to record absolutely everything!!!! Having it all in one place and parents being able to interact daily on their child’s development and daily activity’s are priceless

The app is good but it’s a shame the photos come out blurry. My Childminder has to send photos separately because of this.

Please fix the function to view or download documents. Since the new updates, I have been unable to view anything the nursery has updated as it doesn’t do anything when you press either download or view.

This app is pretty poorly designed for parents. You can easily get lost in the menus trying to find things. With the latest update, an important piece of functionality is completely broken. You can no longer view or download Documents. There is a button to press to View or Download but it does nothing. Nurseries often use the Documents section to communicate important info to parents so it is very poor that this functionality has been broken.

Really counter-intuitive recent update! Barely able to use it since the update a few weeks ago, crashes regularly.

Our childminder uses this for both of our children. It is very good apart from one really annoying feature, you can’t swipe between photos in the media section, instead three presses are required to move between each photo. Some UI/UX work would be good.