BD's Mongolian Grill

Always great food and Shelley and Amanda are always a pleasure to see!

This app is irritating

Paige P. was Perfect! Excellent Customer Service from Hostess to Cooks and waitress! Haven’t been here since Covid. Definitely Dynamic and no disappointments!!! Thank You Thank You

Our family has been coming to Mongolian BBQ in Cleveland Hts at least 3x a year (every year) for our 3 sons’ birthdays for over 20 years (minus 2 Pandemic years.) To celebrate our youngest son’s 18th birthday he insisted on coming to Mongolian. After being seated, we ordered an appetizer while we waited for our other guests. Either Brandon forgot to put our order in or the cook forgot to cook it; because after waiting longer than expected, I called him over and asked about it and he said “Oh yeah, I’ll check on that.” And it took another 12 minutes to come out. -At 6:19 I ordered the General Tso’s Brussel Sprouts. It was placed on my table at 6:48. I’m sure it doesn’t take 29 minutes to prepare those Brussel Sprouts. And if it does, as good as they are, they should be removed the menu. -We then had to track Brandon down & wait for silverware. -We had to stop another server for straws because Brandon served us water without them and we couldn’t find him. -He forgot to refill the “birthday boy’s” drink. -Then we ordered dessert (Apple Pie Egg Rolls.) He brought over a plate of egg rolls w/ warm caramel sauce & ice cream AND NO SPOONS OR PLATES! How were we supposed eat them, double-dip the sauce and pass around the ice cream for each of us to lick? We’re a very close family but we prefer our own servings. We finally tracked Brandon down and asked for plates & spoons (after the ice cream started melting in the cup.) But still no spoons. My future daughter-in-law (who was also celebrating her birthday) walked over to the server’s station and asked for plates. She didn’t realize we were still without spoons. So she got up again and reminded Brandon and then he came over with spoons. Unfortunately, we were left with a cup melted cream that spilled over the cup. Fortunately, our family has the ability to have a good time whenever we get together, no matter the circumstances. So instead of getting upset, we made jokes about the whole situation. The food was good as usual; but it still wasn’t the Great Experience we usually have & EXPECTED when we come to celebrate at Mongolian BBQ. I’ll think twice about the next time…. The Newsoms

Well everything was good but the glass that my water came in was very nasty.

i came in for free bday bowl w eewards app but this was in in my rewards to redeem. nor did i get an email. when i inquired about it they said they no longer do free bowls for bday but the table tent still lists you get it when u sign up. service was good but we were here for the bday rewards

I always come during lunch. Ethan is such a joy to talk too. He always greets me with a nice warm smile

The Mongolian Barbecue location at Easton and downtown in the arena district are both wonderful. My family and I take every given opportunity to enjoy and celebrate dining there. The wait staff help to make it enjoyable the cooks make it fun also with their talents displayed tossing of utensils also. Every time we go it’s more and more exciting. Thank You also during the pandemic taking extra care with gloves supplies and bringing our food to the table. A extra delight is scrumptious dessert .

Just signed up for the program Tuesday night. Got $2 off due to my signup so I thought my reward profile would already be added to my account since it was already used for the transaction. That’s not the case, so three days later (about 72 hours) later, my receipt is “too old” to log. What a garbage program!

Baby cow likes the food :)