Benefits by WEX

Quick and painless to enter receipts and reimbursements

Good

The App works yet when the Medical Debit Card is used and approved at points of service, administrators add a layer of red tape denying payments already debited and asking for several receipts and EOB’s. Ease of use hampered by automatic denials.

Deny most of my receipts. Need a receipt for everything and often times they deny the one the doctors office gives me. I end up needed to make another trip to the office and tell them exactly what needs to be on it to resubmit and then they will still deny it. Sometimes I just end up giving up and paying out of pocket which is very frustrating. I will not be using this next year, it’s more work then it is worth. The last company my job used was way better. You didn’t need receipts for doctors offices.

The app is ok but there are some things that I have trouble with. No matter how many times I try to enable FaceID it asks me again whenever I log in. Also, when I’m trying to reimburse myself for dependent care the categories it requires me to choose from are confusing. I see “Child Daycare” and “Nanny meals and lodging” but not standard baby sitting or nanny care. I do like that it lets me add my card to Apple wallet and the scan feature is nice for checking if a product is likely to be eligible for HSA use.

Nearly every transaction requires a receipt. Uploading a receipt is pure pain. You have to stare at a 1-3 minute “loading” wheel after every click just to upload a receipt. Think you’ll just put the phone down and come back in a minute? Think again. The system will log you out. It will then forget your login credentials, and won’t identify itself to your password manager so you have to manually search for the credentials, then you enable Face ID only to realize that it didn’t remember that setting again the next time you log in. The worst app i have installed on my phone, no question

Always promptly answer questions and kindly assist when needed. The web site is elderly friendly 😊

Benefits Reimbursements that come in handy for emergency needs! Great Service!

This app is quick once you get used to it, but it’s glitchy and the requirements to reimburse yourself don’t always make sense. There isn’t a “Pharmacy” option so I usually have to say it’s “Medical Expenses > Other Medical Expenses” when I get reimbursed for products.

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