Bestway Smart Hub

Bestway Saluspa does not offer support for the app. When I went to the app website, it’s in Chinese. It will not let me set schedules anymore. I tried deleting the schedules and putting them back in. It wouldn’t work. I tried deleting the schedules and deleting the app. I reloaded the app and put in new schedules and that still doesn’t work. Can’t find any help for this. It was working perfectly. I don’t know if the update messed it up or what. Very frustrating.

We’ve been loving our tub for the last 6mo. Then all of suddenly the app timer controls stop working with the tub unit. We can turn the unit on and off manually by the app but are no longer able to set a schedule. We have tried reconnecting the WiFi, turning off and on and even reloading the app. So now we have remember to manually turn it on and off during the day to keep it heated and filtered without burning out the filter by running it 24/7. We tried reaching out for support by the email form but no one is getting back to us. Please help!!!!

Will not work unless you using (2.4 only)hooked it up and it was perfect, June 2024 functioning as it should ,

I have tried multiple ways to connect the panel to WiFi, but it simply doesn’t recognize the connection. I can see it through my networks, but the panel itself doesn’t register to the app. So frustrating

The fact this app hasn’t been updated in over a year should tell you all you need to know. It’s trash and all the reviews say the same thing. If you bought the spa for the WiFi feature you got scammed.

Terrible- wont work and no clear instructions on troubleshooting. Should be very simple application.

It won’t even let me get setup 😠

This app doesn't work at all.

Works but you need to remember that this is from a Chinese company. Set it up, give it the access it asks for, then go back in your settings and turn off location, Bluetooth, and local network access in your iOS settings, it works just fine without these after you set it up. I also highly recommend that you put this on a separate wireless network with no access to your other personal devices. You should do this with all misc internet connected things. Wireless is weak for my Spa pump so you need to have great wireless signal on your phone for this to have just a good connection.

Easily top 5 worst apps of all time. Janky connection issues and now its not even discoverable period. Just buy the spa where you do it all manually. You’ll save a lot of time and frustration.