BetterMe: Mental Health

The app doesn’t show up in my Apple subscriptions, it just, without notice, tried to charge me after a few months of I guess some kind of free trial that I’m pretty sure I cancelled. Either way, I received no email, nothing, to warn me of the upcoming charge. I find that to be a dishonest practice honestly. I don’t even know if the app is good or not and because of this attempt I will never find out. You don’t charge without warning, it’s scammy.

so far the app is okay💕

I will give you a 1 star review not necessarily for charging me since November 2023 (a total amount of 343 USD) for nothing , even though I unsubscribed . But for the simple fact that you thought that I am a fool and you acted like total scammers , confirming me you think everyone is a fool , by sending me a “cancellation confirmation” when I explained you the situation . Do not even try to tell me that I have to cancel the subscription via app. I did it from the app and from App Store as well. By the way , on your site it’s very clearly written that for subscription cancellation, we do it via AppStore . Do not even try to reply here. Instead, check with legal team (problem they are aware of - as I sent them email as well) , and refund me immediately . And do not do this to your customers , or you will fail as a business, guaranteed . Yesterday I gave you 72 hours for refund confirmation. You have 48 hours left you chose to lose 24 hours on a cancellation confirmation email (good morning) - your problem, not mine . Thank you.

Thanks a lot

Din păcate foarte puțin a coincis reclama cu conținutul aplicației, a fost o totală dezamăgire. Plus ca după 7 zile de free trial m-am trezit cu o suma retrasă din cont - abonament pentru 3 luni. Nu am făcut cerere pentru acest abonament! Nu recomand!!!

An automatic payment was made from my bank account without the subscription being active in my App Store account and without my permission. I have tested the app in the past, but it was no longer installed and no subscription was active at present moment. How can I solve this issue?

The app shows up as free in AppStore. Once you install it you cannot do anything with it unless you make a purchase. So it is not free at all. I have purchased the trial period for 33 euros. This purchase doesn’t show up in my purchases list in AppStore. Also, no subscription shows up in the store subscriptions list in AppStore, so it looks like you have nothing to cancel. After 3 months BetterMe has automatically withdrawn another 67 euros from my account. Apparently it was for a subscription which I didn’t know I have since it doesn’t show up in my list and I have used the app only about 3 days. I have not receive any notice about the upcoming payment or about the end of the trial period or about having a subscription to pay for. I have contacted them immediately to clearly express that I don’t want this subscription, I only wanted the trial and to ask for a refund. They blamed it on me because I didn’t read the documentation and that it implies automatic subscription and I will not be refunded. They offered more free months, which I didn’t want anyway instead of giving back the money. They have not replied since to any of my emails when trying to contact them. They are just luring people into giving their card details, so they can rob them afterwards and they blame the people for falling into their scheme. I have reported them as a scam/fraud to Apple Store and also to my bank. Hopefully other people will not get into their web and get scammed.

I did not choose any subscription, just tried one week. They said in that mail to cancel my subscription after one week from Apple Abonament, but It does not appear in Apple abonaments. I mailed them 1000 times and no response. I asked them to unsubscribe me/ cancel this problem and yet no answers. They say I can unsubscribe if I log in on website because from the app is not possible. Guess what? From the website I can’t even log in as it says “wrong email or password” and if I want to change password they say an account with this mail does not exist. I can’t unsubscribe and they took from pe 50€ almost. Soon, if this week I will have no answers I will escalate this further. This is not acceptable, and Apple should resolve this too, this should not be even allowed to exist in App Store!!! I hope I will get my money back, but at least to not charge me anymore!!!

I bought a plan for 3 months but never received it, when asked for refund, my emails got completely ignored.

I finally managed to unsubscribe, but not from the app which presents no such option but from device settings. Long live 🍎