Download issues
Whenever I purchase an audio, I can never download it to the app. It always downloads it to my phone, never straight to my app. And the app isn’t clear and nor is the Big Finish website. I’m autistic and it’s confusing and I don’t know how to ever download items. A lot of my items cancel downloading or crash. Both the website and app need to better organised, or at least get people who know how to talk you through what to do. Been there with customer service who aren’t helpful either. It’s so annoying.