BIKETOWNpdx

App not working, tried everything included reinstalling. Now disappeared from Home Screen. No help available. Had grown used to it now unusable.

I find it ridiculous they charge you for parking it on a public bike rack if it isn’t a BIKETOWN station. They don’t mention that part until you’ve already unlocked the bike. Either put in a lot more stations or get rid of this fee . I understand needing to keep people from ditching the bikes in random places but there are better ways to do it

Sometimes when I hit the resume button on my app the app ends the ride instead, charging me for parking. This has happened several times including today, and customer service refuses to do anything about it. They just say sorry. Don’t waste your time getting sneakily charged.

I love using e-scooters to get around. Lime was frustrating at first but ended up working great. -You are charged for ALL the reservation time, even if you got to the scooter within the time limit. - You can never not have a $1 parking fee, even if you park in their "designated" areas that are shown on the map. -BIKETOWN uses all fees possible to try and get the most money from you while claiming to be 2¢ cheaper per minute. - Rides are consistently $2-$2.50 more expensive than Lime rides for the same short route. - The scooters are extremely wobbly and unstable. The handlebars are way too close to your torso, which causes unbalance. -The forced braking when going down hills is straight up dangerous. If my scooter is going too fast the braking needs to be gentle. Not a hard stop going down a hill at who knows how fast. All that said I will be going out of my way to not use this product.

In a <1 mile ride, my scooter was fully stopped twice in the middle of the street due to bad geolocation placing me in a park that I wasn’t in. Then charged an extra $1 for out of station parking on a scooter. Why anyone would choose this over lime is beyond me, I certainly won’t again.

I’ve had a yearly membership and this will be my last year. 80% of the experience has been unlocking a bike that then runs out of batteries in 3 blocks, leaving you to either stop and try to find another station and another bike, or try to ride this monstrosity of a bike to your destination which is an insane amount of energy if you’ve ever tried to ride a dead e-bike. Then there is no place in the app to report that the bike battery is dead so you inevitably subject the next person to a dead bike battery too, and you’ve paid $5 for the luxury of being late to whatever you’re going to or arriving in a sweaty disgusting mess because you decided to ride a dead bike. It’s insane that they don’t disable bikes that are out or extremely low on battery and everyone I’ve talked to who has tried Biketown has had the same experience. Too bad!

It’s adequate

I used a BIKETOWN e-bike in Portland. The motor assist quit suddenly twice while climbing hills. And then it flipped on strong unexpectedly on a mild ascent. I did not feel safe based on these incidents. And when I tried to report it on the app, the only five options for naming the problem did not include motor malfunction. Very disappointed, especially because it’s an expensive rental at 30 cents a minute.

Horrible service. You can be charged $25 for parking ‘incorrectly’. Rude customer service. Many bikes are in poor condition and hardly roadworthy. Vandalised bikes are common. Not worth your time.

App works very well. Would love to see HealthKit integration.