Blueline Taxi - Ottawa

I can’t tell if the app is horrible or if it’s the drivers, on multiple occasions I’ll book a driver and the wait time for them to get here says 3 mins, 20mins go by and it looks like there car hasn’t moved an inch this is extremely inconvenient because on multiple occasions it has caused me to be late, including today

App allows booking - arrival times - driver and car details / followed up with full receipt and even co2 consumption!

App suddenly required me to re-login to verify my identity and then completely stopped working (loading to a white screen only) in the middle of my morning commute. Luckily, a cab had already been called, but this app was my go-to for transit, and now it’s useless. Uninstalling/redownloading the app also did not work. Very disappointed, given that I have a modern iPhone SE.

If you are using a taxi, using the app is better than calling for a pickup and trusting that someone has been dispatched. Two warnings: (1) the app will charge 15% tip by default even if you choose not to tip and dismiss the tip pop up after the ride. Your receipt will show a $0 tip. You only see it on your credit card bill if you compare to your receipt. Response from Blueline “Please make sure to adjust the setting for the tip on the App because it will automatically charge 15%.” (2) The app provides an estimate based on a route, and the estimate seems accurate. However, taxi fare is based on length of route (unlike Uber/Lyft which are block fees). If the cab driver takes you on a milk run, you will pay more than the estimate. Look up the shortest route and direct the driver to take this route to avoid higher than estimated fare.

UPDATE - 15% tip was set as default. Set it to custom before you take any ride. Cab service was good. App is deceiving on multiple fronts. Estimate - 25% higher actual fare on a perfect 3 am morning. App est $50-56 before I booked. Actual fare was more than $70 on a clear morning with no traffic all the way. Tip - Upon checking the email receipt, a 15% tip was added without my consent. Tried to give local taxi a helping hand against Uber, Blueline Taxi app managed to turn me away for good. Fool me once, shame on you. Never again.

The driver was great and friendly. The ride was smooth. But once again the app SERIOUSLY underestimates the actual cost.

Booked a taxi a week in advance and day of, it started searching 5 minutes before pickup when all the taxis were 30+ minutes away. Had to cancel and go with Uber

Twice now I get out of the taxi, go to increase the tip from the default, and before I can do it, the app closes the ride off and asks me to review the driver. This part of the app I find annoying because I am trying to tip the driver for excellent service. The cab service is great. The app makes taxi service functionally equivalent to Uber.

Very expensive

acceptable.