BNY Mellon | Pershing Access

The app crashes on the first attempt every single time I log in! Changing the name to BNY is not going to help you when you don’t have a half decent app. Even the tech support link on the Apple App Store doesn’t work. It’s pathetic.

I didn’t even I have a number of complaints about this app, but the first problem I encountered had to do with my username. Why provide a customer with a username they’ll never remember and then not allow them to change the username, or any other profile information such as my incorrect phone number, from the website or app? Basic functionality that a company of this size should have had in their initial app launch 4+ years ago.

Sometimes it works. Often a blank screen is the best it can manage.

Tiny little texts, lots of empty space, couldn’t sort anything when there are 100+ stocks in the portfolio. The old version was terrible, but still better than the new one

I have to agree with a majority of commenters. The app is kludgy, glitchy, and difficult to use. Back to the drawing board, folks!!

I can’t understand how a big corporation, handling millions of dollars, can’t figure out how to get a decent app. From all the feedback, I’m clearly not the only one to feel this way. About 1 out of 15 tries the app actually opens, mostly the timer just spins and spins, then I close the app, I update the app, I give up on the app - a week later I try again, no luck, another week and suddenly it works! Once. the next time I’m back to the same as above, rinse, repeat. BNY really needs to look into this.

Appreciate the two factor authentication but why can’t you bother to program the input box to know I’m typing in numbers? It’s a simple programming thought and indicative to how little you care about the application.

The app fails to start and barely works. I still haven’t been able to deposit important checks. Banks can and should do better. This is people’s money, so failed engineering is unacceptable.

A few months ago, i downloaded this app and couldn’t even log into my account. After the last update, I can log in and access my account information seamlessly. I have not used the app much yet, but better is better.

Why does a major financial institution have such a garbage app? This is like a bunch of poorly designed webpages that have been pushed into an app for the sake of being an app - I’m always surprised it doesn’t just open in Safari when I click on it. Meanwhile, I can no longer login because the “login” button can’t be a actioned after entering my credentials. Bravo, goo stuff BNY.