Bootlegger Coffee Company

I have followed instructions more than ten times to unlock my account but it won’t work. There is no app support available at all. Zero stars

The pin reset does not work!

We waited half an hour for our coffee order. Waiter who took our order just dissapeared. Could only put in food order after repeatedly asking for a waiter to serve us. Please go to Bootleggers in Cape Town and Stellenbosch and see what customer service is supposed to look like! Will not be back - many other restaurants in the area to choose from.

My screen froze and I had to delete my app and then Download it again. Vouchers take a long time to download.

Don’t download this app, I sent my husband a R50 gift voucher as a test and he received his almost immediately. I sent another gift voucher of R400 to my mother in law on the 24 December 2023 and up till today the voucher does not appear on her app. Sent more than one email to their head office I have still not received feedback. I visited one of the restaurants and the store manager said that they would escalate the case. This app is not compatible with all mobile numbers, wish I had none before buying the voucher.

What a warm welcome and friendly welcome and an energetic vibe at Harrington Street Bootlegger!

We are mainly the takeaway kind of customer but we always feel like we get the full service! Thanks team!!!:)

I was thrilled when I heard that Bootlegger now had an app. My joy was short-lived recently as I have never received any of my free coffees. My first free one ‘disappeared’ when I wanted to use it & again when my ‘voucher’ never appeared after my 10 coffees. Based on the reviews, I see this is a regular occurrence. Are you planning on resolving this or are you just using this app to secure our loyalty???

If your credit card details need to be updated,or you want to load a new card; you’re going to have trouble.At least I am experiencing the hassle of a dysfunctional App.

The scanning of the slip almost never works. Isn’t that the entire purpose of the app? I love bootleggers but this makes me sad.