Boots Photo

I’ve had a very difficult time trying to order a photo calendar. It has taken me nearly all day to process the order. It was supposed to be £10 Tuesday for this calendar which I got an email about this morning but at the end of the process they charged me £14.99! I wish I had never bothered and will never order again through Boot photos

I downloaded this app due to having been advised to do so on the boots website. The small Crewe book i chose started from £14.99. I decided to add on extras such as a hard cover , this cost more but I was fine with that. The price was displayed prior to creating the book at roughly £20. Then I selected the photos I wanted, assuming these were included in the price. It advised to select at least 90 for a better looking book, but I thought I’d go with 150. Upon finishing selecting them all (this took a considerable amount of time) I was advised that for the small square book (one of the cheapest they have) it’d cost me £115 to print. To print 90 pages as advised it was £70. Silly prices if you ask me - wouldn’t even bother, I can print that amount with great quality for less than £20 elsewhere. Won’t ever be using so I can’t comment on the final product.

I almost gave up several times - your app is so user unfriendly whether designing a phone case or trying to register and pay - awful. I have bought a variety of different photo products from other outlets and usually they are simple to use. Has anyone involved in designing the app actually tried to use it?

Easy to use looking forward to receiving my calendar. Will definitely be using in future.

Left hand page functionality failed to work on app meaning I couldn’t add more than two images to a page. Instead, I had to use a work around to create a booklet worth giving as a Christmas present.

Orders don’t arrive in the estimated time, the support phone number doesn’t always work. Last time I spoke to them they breached GDPR and gave me somebody else’s details. The people on the Cewe website chat are useless and take ages to respond and can’t tell you when something might arrive. If you want photos done, just go to the shop, at least then you can get it done and you’ll know when it’s ready. Deleting the app after I’ve received my order, will also be deleting my account information and using a shop next time.

Gorgeous colours & clarity

I’m fine with Apps / tech but this is counter-intuitive, user unfriendly junk. Working out how to save / ready for print wasn’t so bad but the in-store machines are hopeless - vague instructions, tried to download my entire library, printed nothing (even the receipt came out blank!). In store staff couldn’t care less. Just refunded my money and said cheerio. Snapfish better and cheaper. Avoid!

Nice easy app to use and very reasonably priced per print!

Just waisted almost 1 hour in a Boots store trying to figure out where my prints were. Turns out it’s possible to use this app, upload photos and pay without creating an account. Given that receipts and collection codes are all based upon being emailed to you then I would consider this a major flaw in this app. End result was some pretty terrible customer service in store from Boots and no photos.. what a waste of time..