BOS:311

For many years, the app worked really well. But as others have mentioned, since about 2023, either the 311 app stopped working, or the staff just stopped responding. Not sure which; but something’s not working!

South end handler will tell people who comment on what. Do not think this is anonymous.

Of north Brookline. Says out of area so I cannot even submit a report as they request. App is broken

This old Bostonian is delighted with the convenience of the 311 app. I’m grateful to the folks in the Menino and Walsh administrations who centralized the reporting process and then automated it! And I’m confident that the Wu administration will continue to improve it. As others have noted, the app’s ultimate effectiveness depends on the responsiveness of the various departments. Issues are usually addressed promptly. When they aren’t, I follow up with another 311 report.

Each page now loads super slow. Map works sometimes but not other times. New version was a step back in performance.

the app is is useless. u can’t use it to report actual crimes cause you have to go in person to a station. all it’s used for is karen’s that wanna get someone’s car towed or racists.

Cases never close, something happened to the app after the update. Please fix

This is too clunky. Making a report is too difficult and it’s something I’m no longer willing to do

What have you done to this app?? When you look at reports now on the map, it shows everything “open” from the last 11+ years and there is no way to filter it. Completely useless now.

Cases are not actually dealt with. I have reported the same car for illegal parking out front and it has sat there all day long 8+ hours until the person left on their own. The case still says “open” but I don’t know why they offer this app if they don’t follow up.