BPL Transport

I used this app for the first time today for a journey I had to make. The first issue I had was that I got locked out of my account for 12 hours because I logged in one too many times. I think it’s because I changed my password and then logged out/back in to ensure the login was still valid before boarding. I had to create a new account to be able to buy a mobile ticket. The second issue was that when I activated my ticket, I screenshotted it, thinking that I would need to do that in case I had no internet access on the bus. I regularly screenshot all purchases so it didn’t occur to me that it would be a problem. A warning popped up saying I’m not allowed to do that, and I was logged out of the app (again). When I got on the bus, I found that my pass had been invalidated so I had to purchase another one. I understand the reasoning behind invalidating screenshotted tickets, but the screenshot wasn’t even saved (presumably blocked by the app) and I feel this is policy unfair to new app users who might screenshot purchases out of habit. Keep in mind, I’m a developer myself so I’m particularly tech savvy yet still had this issue - so imagine how many innocent people must be getting double charged for an innocent mistake. It gets two stars instead of one just because I can’t deny that the app is convenient and works well once I did manage to purchase a valid ticket.

Great app which is so easy to use and has all the information you could possibly require. Precise and accurate.

Super duper preppy app 🤪🤪🤪🤪😛😛😛😛😛🤣🤣🤣🤣🤣🤣

The app was fabulous until they updated it. Now when I click explore it crashes. If I load explore screen it loads town centre stops forcing me to hit location and it crashes. Please update with a function to use google maps instead of using Apple Maps. I find Apple Maps to be awful and possibly the reason for the crashes.

App is always crashing!

This app has recently been updated and is very glitchy, and I struggle to bring up my mobile ticket to get on the bus it was better before please change it back

constantly crashes and dosent want to load anything, it isn’t my device

I bought a 24 hour child ticket and it made me verify my age after the money has come out of my account, on top of that the verification takes 24 hours minimum so by the time is has been verified the ticket has expired and I’ve lost my money !

On the app, when you select many different bus stop locations it’s show multi buses due at the same time. Like when I press a bus on the app, then it says 15 min, then the one below it says 15 min. But you can only track one. So other one doesn’t need to be on there. I use the app loads, it’s good. It would be good if you could see the following day for times.

It’s wearly good I cna travel evrwere and it takes me to London