Brighton & Hove Streamline

Pre scheduled a taxi and it arrived 10 minutes after I booked it, first time using this app probably won’t be using again

All in all it worked. However hte GPS sent the driver to the wrong pick up location - awkward in an area you don’t know. The estimated cost ended up 10% over - on an absolutely optimal journey. And most annoyingly you can’t tip the driver after your journey (some taxi apps do allow this) - I’m never going to tip automatically before the journey has even started.

Brilliant service and drivers Always on time with customer driven service A+

Everything went smoothly and the driver was polite.

God service

It’s a great app, but you could do with the option of being able to tip your driver at the end of your cab ride, because what’s the point in tipping them beforehand, if you don’t know if it’s gonna be a good ride

Given 1 star as used a few times and it doesn’t sync with the actual company. Each time I have had problems getting the car/seeing where they are etc. also the time you add for the booking is the time it’s “requested” not arrival. I get that but make it clear. Stick with Uber via an app, yes not local but it works

These guys used to take phone bookings for specific times, what one might call a booking. Nowadays bookings are taken but you remain at the whim of drivers who can choose to “accept” bookings, or not. So a booking is only the prospect of a booking, and as such it is not really a booking. Basically Uber but without the user control, so much worse.

It is impossible to set the pick-up point, ie my home, exactly. I’ve wasted too long doing this so now I just use the nearest number to my house

Awful. I was charged £14 and didn’t receive a taxi. This company charges £8 on top of your fee for EVERY JOURNEY that isn’t explained before booking. I enquired about a refund and they said it’d take over a week and had 0 empathy for causing me to be financially short. Horrible service