Brivo Access

Signs me out constantly even though I’ve selected the option to keep me signed in. App won’t refresh on its own and I have to constantly close it out and reopen the app to get it to refresh.

While the app inherently does what is required, it is horribly designed with regard to its User Interface. As of this writing (July ‘23), having multiple sites, you must swipe through every site to get to a site that is alphabetically later in the series. If that weren’t bad enough, every time you reopen the app, you start at the beginning of the series alphabetically. Being able to scroll through a list of sites FIRST, then selecting the site revealing it’s access points and events would resolve both issues while being a much more user friendly interface. Presently, the UI alone makes it a 1 star app.

I upgraded our offices from Doorbird. This app does not send alerts to your apple watch. So if you don’t have your phone on you, you don’t know someone is at the door.

Takes forever to sign in and sometimes won’t sign in, plus it’ll kick you out of it, so then it takes forever again to sign back in. Inconvenient

The app is ok to see events or manage a user but there’s no ability to change or view a group’s schedule. The Lockdown menu item is there but it’s not functional. I hope the app gets improved!

Customer service is terrible, they keep hanging up on me while I’m on hold, wasted hours and hours trying to set up my site. Never going to use brivo again. Waste of time and money.

Even though I am clicking the save login button at the login screen every time I close the app and reopen it prompts me for the credentials and again. Incredibly frustrating and unbelievable they haven’t fix this bug.

App crashes repeatedly trying to get to doors section of the app. Soon as you swipe over to another page it closes.

When you need to open a door, you need to open a door. Users should not have to login every time with complex passwords that take time to look-up, even after repeatedly clicking the ‘remain logged in’ switch upon login. This has got to be fixed as a priority. It’s 2022 and phones have face recognition technology this app once utilized well. PLEASE FIX!!!

The brivo onair app stopped working weeks ago. We use the app to access our office. I keep calling and get no useful information about a fix. And stop telling me to update my iOS and brivo app. You acknowledge the app is failing and you haven’t yet issued a fix.