BSI Financial

You can’t even use this app even if you wanted to, it crashes every time you click to enter your username, you can’t even start typing before it crashes.

The app is pointless other than to make a payment. Lots of sissies. Can’t cut and paste, doesn’t allow facial recognization for login, doesn’t allow you to view documents from your account. Which is also an issue on the mobile view on the web. If these issues were addressed, it would definitely improve the overall experience dramatically.

I use a password manager to store all of my unique passwords. Most websites and apps work with this manager without issue. Not this app from BSI Financial. It won’t prompt me for inserting my login details directly nor can I manually copy my password and paste it into this app…it won’t let you paste anything into the password text field, PERIOD. I won’t type my long, random password and am left to use their website instead. Very little info available once inside anyway. Might as well not even have an app if it’s this hard to log into and use.

No Face ID. App is super basic. Website is not mobile friendly. Customer service is ok.

This app is frustrating. Just trying to login you cannot paste your password in from a password manager. Regularly freezes or goes to a white screen. While technically it allows you access to your account it is clunky and not worth the hassle.

This app is the worst. Looks like it got stuck in 2012 or something. Doesn’t remember any of the account data, credit card, etc so you need to put it in each time. It’s slow and some of the functions don’t even work. You guys really need to work on getting this updated.

This is worse app ever. They need lots of update in this app. We can’t see any details about account. And all they time you have to enter your bank information manually. They need to make lots of updates and features.

Oh my gosh! I despise this App! Apparently this bank is to cheap or doesn’t care to make the payment process easier. Every month I have to enter my banking info, nothing can be saved! Uuuh🤬

This is one of the worst apps for a financial business that I’ve ever came across. Whomever developed this clearly did not know what they were doing. Nothing about this app is synced with my online account. I have my bank info saved online for easier payments, but I have to enter it every time in this app. Also, I make my payment only to find out there apparently was something wrong and the payment failed to process. I received a confirmation number and all and there was no notification in the app that something was wrong. Then when I call to see why it hasn’t processed in my bank, they offer to do a payment by phone for $20, which they waive the fee but tell you to call it in next time to avoid any delays. I am not paying $20 to make a payment when you have an app for convenience that you can’t seem to get working properly. Fix your app and be a better company with some convenience features for your clients.

It’s really unfortunate my mortgage was sold to this company BECAUSE THEY ARE AWFUL! This is the worst app, with the most problems I’ve ever encountered. You can’t save your payment method, and they don’t offer to save your username and password for future use. The app doesn’t even offer debit card payments but only through your bank account. It’s a pain in the butt all around each month, and I can’t wait till I don’t have to deal with them anymore. If you have the choice, go somewhere else!