Butcombe

Too much fuss to order a drink. I just want a beer, not a bunch of promo emails And now I have to pick a unique nickname just to leave this review? Seriously? Too much fuss for a drink.

Why do you insist on displaying pop ups asking me to add a pub as a favourite venue every single time? Very annoying. Not impressed with having to give so much personal data away.

App is easy to use to find venues but has major drawbacks for those making a booking. I regularly book the same venue and am registered with the loyalty program. However the app never remembers my details and I have to enter them every time. This is unnecessarily tiresome and is easily rectified with a little extra coding, and compliance with GDPR which must already be assured for the loyalty program. Please update the app software. It is also not possible to change a booking, or cancel online. A few times I have wanted to add a person to a booking, but have been unable to through the app. And the venue never answers phone calls or responds to voicemails or emails. One time I had to book elsewhere (not Butcombe) to accommodate a single extra guest. Please do better.

I downloaded the app so that I could get the discounts. Problem is it never works so I end up leaving the pub annoyed that I won’t get my discount and go somewhere else for dinner.

Some weeks in and still the newly purchased Kings Head in Hursley is not visible as a venue Clearly the app is not updated very often

The app works ok, crashes occasionally and not the best to navigate, but it does the job. However, by far the worst thing is the app menu is their gold(ish) colour writing on white and impossible to read. You have to switch to dark mode to see the app menu. Who tests this app? Note, I am NOT talking about food menus but the menu with Sign in/Sign up etc.

Unfortunately, when trying to register the card for the first time, after entering the details, the app just exists, shuts down, and then you return to square one. Cannot use the programme until the card is registered.

Doesn’t work with Apple Pay. Doesn’t allow you to use card details stored in Keychain. So if you don’t have your physical card with you, tough luck. Poor from usability perspective, why is it so hard for app developers to get the basics right?

Can’t sign up. Required fields faulty!!

Poor app again