Butterfield Card Alerts

The app is very helpful as it notifies me every time a card is charged. I have it set to notify me on all charges so can’t comment on whether the settings to restrict notifications or usage actually work. Occasionally, it would fail to notify or notify 2x. Credits to the card do not appear to show in recent transactions. Random Tax charges show up though not actually charged on the monthly billing statement (or on online banking). When in doubt, I check online banking. I also like that it allows me to add multiple cards for business and personal accounts.

App won’t open says this version is no longer supported and to download the latest version. But there is no later version available. Have made several call and sent emails but no help.

Every time I open the Butterfield Card Alert App a message pops up to say the app is outdated and to download the new version by going to the App Store. There is no way to download the new version. I have called BNTB three times and as usual I am connected to overseas reps who no nothing about the issue. They all say they’ll call back but haven’t done so. Meanwhile I can’t access my credit card information or the settings which secure my card for fraud. This issue needs to be solved like yesterday.

Butterfield Bank, please advise when the new version is going to be available I cannot find anything on the App Store

Every time I try to access the app there’s a prompt saying there’s a new version available however once you go to the App Store there’s no new version available. Worked perfect before this.

Every time that I try to open the app, it keeps telling me that it’s out of date and to go to the app store to update to the latest version. The problem is that I am using the latest version which means the app is unusable.

The old app says I have to renew to a different version, but does not explain how to do this, do I have to delete the old app? Is there an app that just update the old app? A VOR little more explanation would be appreciated as the old app will not let me access my information.