ByNext - Home Help, Delivered

I hate that I’m here writing this review but ByNext lost my entire bag of laundry and the customer service team has been unresponsive and keeps ending the chat or not responding to my emails. Other than a few delayed dry cleaning orders (mildly annoying but didn’t deter me) I have had a good experience until the past few days. I actually don’t know what to do because I don’t have my laundry bag and ByNext isn’t helping me find it. They just claim the driver dropped it off with my doorman though there is no record of that which I have noted repeatedly. The frustrating part is the lack of help from the customer service team. I have looked up and down for the bag, talked to doormen, looked at cctv footage and requested the other addresses on the drop off route so I can go look, but ByNext has not done anything.

Could doing laundry be any easier? ByNext helps take something off my loaded plate and fits into my busy schedule and lifestyle. So nice to just fill a bag, have it be picked up and then brought back to you ASAP, fresh and folded, for a competitive price! Love it!

I am a long time user who initially had years of service with no problems or complaints. But in the last 6 months they have completely fallen apart. I’ve had glitches in the app that they are unable to resolve after numerous assurances that the problem is being escalated. I’ve had multiple orders rescheduled at the last minute with no ability to find out where my clothes are or when I would be able to receive them. Most recently, I’ve been overcharged for an order and they refuse to even give me a time frame on when I can expect to hear back from them about a refund. So unfortunately after 5 years of loyalty I’m done! It’s a bummer because they used to be a really great.

The cleaners are always on time and do an excellent job! Booking is so easy and it’s really easy to change your booking as well. I’m very happy with every home cleaning I’ve booked through ByNext

They lost half of my laundered shirts. Only reimbursement they offer is 5x the cost to clean a shirt which comes out to $17. Absolutely a farce. Not sure which sweat shops they purchase their clothes from. Absolutely horrific customer service too. Mind you, this is how they treat a customer of 8 years. Multiple cheaper options out there - do not recommend. Also beware of fees, they are typically 50% of the cost to clean! Stay away!

ByNext seems convenient, but for the cost doesn’t match the service. Across 4 orders, they have lost my items 3 out of 4 times and can’t use them. They frequently deliver items to the wrong address, lose them completely, or ruin them. For the price, you’d expect it to be high touch premium service. They are not. I’d advise you find an alternative.

My dry cleaning is missing, with my clothes seemingly being held hostage by a mystery driver and store. The customer service is terrible. Never again!

THE APP DESIGN IS INFURIATING. There is a help section where you can’t even ask a question, and it sends you back to the home page again and again. I wanted to know if I would be alerted when my pick up/ delivery was on its way so I didn’t have to wait in my apartment for the full three hours. But instead of being able to type this into a section I had to press one of their automated responses. I was never able to get an answer. I’d like to be able to ask questions and not have my questions be dictated by their robot system. Truly so upsetting to not be able to ask a single question I don’t think I will use the app again.

When I tried to create an account, I received an error message that said I already have an account with my email address. So I tried to login with my email address and it said that I need to register first because it doesn’t recognize my email address. So I clicked the “forgot password” and it said the same thing. Email address not recognized. I tried over and over again with the same results. App does not work or it’s no linger being supported.

Great service and so fast! Makes laundry much less stressful.