Calibrate - Metabolic Health

The app allows for easy access to your care team. Tracking of goals/progress works well. Can also review lab work.

The app is better than the prior because of the layout. Now there are more options under support which makes it easier to auto choose topics to discuss with the Calibrate team. Additionally the response time from the support team has improved. Session connectivity with my coach has not been good; on two occasions the meeting was dropped at the beginning of the session and the new app does not have ANY way to communicate directly with your coach. All message must be processed though the support area of the app and vetted. So in the case of a bad connection for a biweekly coaching session there is no way to communicate an alternative contact method so that the meeting can continue. The time is lost and so is the support for two more weeks; making it four weeks until a coaching, two way dissolution occurs. It would be nice to receive more push reminders from the app regarding this daily tasks to remember (ie: drink more water, take a walk after a meal). If I recall, there were more push reminders for tracking on the last app; I rarely receive any reminders on the new app ( other than for appointments or support responses). I felt more connected on a daily base to the first app. And the program at that time.

I am continually disappointed in the app performance from scheduling coaching or doctor visits to messaging support or receiving notifications, none work satisfactory. I would prefer the desktop version as I don’t always want to read from a phone screen. The new app has discouraged me from updating my progress as I don’t want to use it and am no longer notified with a reminder for my update or goals.

When using the Support contact on an iPhone 13 mini, the on-screen keyboard hides the Submit button and there's no way to see the text being entered. Since Calibrate won't allow logging in from their web site, it's dead in water.

This app has been essential to my calibrate program. They have done a good job and continued improvement.

You’re supposed to track all this information every day, but you can’t ever see it after a month or so. I need to know what my information was exactly 2 months ago when I started taking this medicine, but there’s no way to see that. There’s a stupid graph that kinda shows you with touch points, but you can’t even tap on the touch point and see what it exactly was on that day. You have to guess based on where it is on the graph. It’s just irritating that they track all this data but then also hide it from you.

When we pay for an expensive medical program and the only way to access your medical team is a mobile app, the app had better be pretty good. There is no method within this app to communicate with your doctor. Or renew your prescriptions. None. You have to raise a support ticket and wait days to get a resonse. The app is the portal through which customers conduct a 15 minute meeting with their calibrate coach. If the coach chooses not to reschedule. And reschedule they do! My coach is a very nice lady who knows the program well. But when I ask her if I need to titrate to a lower dose, she answers that “the medical team monitors progress and will usually make the required changes to the medication.” When I let her know that this is rather urgent because I need my prescription renewed, she recommended that I reach out to support. When I asked her to be my coach, the only person at calibrate that I get to speak with. That I need her to tell me when we could clear up my medication schedule, she said she would log a support ticket for me and hand off the “question” to support for me. This is prescription medicine. This pill farm will get you the drugs but once that’s done, your healthcare is up to you. Good luck safely getting off the drugs. My wife has had the same experience. The drugs work. Matching the drugs with nutrition and exercise coaching is a good idea. Calibrate will burn three months of your one year subscription getting you the drugs. But the there is no exit plan and the maintenance planning is non-existent. Two stars because they will find a way to get you on GLP medications and the meds do work. Minis three stars because they do not manage your health once you are in the drugs and they are terrible at helping to make sure your therapy continues on a schedule. Maybe work with your primary care physician if you can.

First off, I love the Calibrate program. I contemplated joining for the better part of a year before finally pulling the trigger and it has been a blessing, truly! However, the program does suffer from mild app development chaos. The left hand never seems to know what the right hand is doing. To be fair, this may actually be the fault of whoever is running the program. They could be making changes and not giving the developers enough lead time to implement. In any case, it clearly leads to confusion for the program’s coaches as well as for the customer. An example: I was supposed to start tracking “red foods” but the tracker didn’t show up in the app for a few days. But after a few days, I suddenly received a message that I had several days of tracking to catch up on! I fear that when issues like this come up, it could be interpreted as me not being in compliance with the program and I could be denied more GLP-1 medication. Another thing: there are no notifications available for messages coming in from the medical “support” side of the program. The only way to check for these messages is through a cumbersome process of actually going into that feature on a regular basis to check for new messages. This can be frustrating, as when I didn’t realize my prescription had been approved so I had to wait a few extra days before I could officially begin the program. There are enough concerns surrounding all of this that I would normally be inclined to knock a couple stars off my rating but, given my suspicion that the developers are doing the best they can with a program that is often changing how it operates (it seems to me), I’m only taking off one star. Again, those things aside, the program truly has been a blessing and I couldn’t be happier with my personal results so far.

Love Calibrate! I FINALLY have a plan that makes sense, helps me take lasting baby steps and hooks me up with good resources and support. Staff is super helpful and friendly, and I finally found something that works for me.

The app has never been the most easy to navigate. If you fall a bit behind the catch up is not done in a consecutive manner that would make it much easier. It has always been glitchy but they have a new update so let’s see. The program itself is meh. It takes months to get going and the customer service isn’t always prompt. Sometimes you never hear back. They make filling in the message unreadable as you fill in the fields so you just hope autocorrect hasn’t gone too crazy.