Cam Viewer

Bought the camera through Kia and was installed by them. So far so good. Then tried to connect through the App. No matter what I did it would not connect. I reformatted the sd car, did a reset, deleted app and downloaded again. No joy. Contacted Nextbase and followed instructions from an agent whilst in the car, still no joy. I said was there a problem with the app which he said that was not possible. I was told to go back to my Kia dealership as it was their problem. Kia said it was Nextbase. Ping pong moment. Anyway Kia sent a replacement and today it was fitted. The service engineer said it was now ok as he was able to connect through the app which he showed me and was working and all that needed to be done was for him to connect my phone. We downloaded the app and did what was necessary and Lo and behold. IT DID NOT WORK. The app kept showing a different camera model and there was no way to put in my model. The engineer thought it might be because my phone is a 15. So we tried my husband who has an 8. Still no joy after 2 and a half hours. Conclusion. THE APP DOES NOT WORK as advertised. The engineer is in the process of contacting Nextbase because this needs to be sorted out for any future installation by the dealership. Come on Nextbase sort it out.

Very disappointed to have that. I wish Lexus have a better camera than this.

Never works there’s no point in downloading it

Connected my dash cam to the app in the Toyota showroom. Since then absolutely no connection, doesn’t recognise the cam , unable to reconnect. Toyota now say it’s useless app too and state best ignoring it and to down load anything directly from the camera.

It’s not a bad device and app but can do with some improvements: Don’t like how long it takes to locate and download the videos It would be great if I was able to access the videos without having to download them while connected to the device WiFi. Wish videos would actually automatically download to the app so I can watch anything back later on and not needing to return to the car simply to access and download videos. Any videos in the app can then be deleted manually or overwritten over time. Videos I want to look out for are not easy to identify: Have to scroll through lots of clips until I find what I need. Would have preferred to be able to download a video while watching it rather than exiting the video to search for it again. I can’t always remember or identify the video I just watched and have to watch a couple of them again to make sure I’m downloading the correct clip.

Why Toyota chose this type of falsely smart dashcam is beyond me

I have the 380GWX model. Honestly it’s such a struggle to connect to the WiFi. I have to sit in my car away from any other WIFI I am connected to and after many attempts of switching my WiFi on and off. FAQ just takes me round in circles to the website and not to the actual response to my question. Another thing, can a BACK button be added on to the Insurance page, the slide down doesn’t work smoothly. QUESTION PLEASE - Is it possible to retrieve video from 6/7 months back if it wasn’t downloaded or protected. Thank you

Shameful of a company like nextbase to have this app. Won’t connect the the dashcam using wifi. Support pages unhelpful in trying to resolve the issue. Have a dashcam without a screen so stuck and unable to change settings

Very , very poor connection- pics good when they work but so many problems I wouldn’t waste your money

The app won’t connect to the wifi settings to download my videos as there’s a video I need to look at but for the life of me it won’t connect to wifi no matter what I do