Canvas Credit Union

New app is great! Love the new credit score feature and the ability to view all my accounts with one sign in. Thanks Canvas!

The app does not function since the last update and there’s no clear way to report a problem with the app. The chatbot on the website is absolutely unhelpful and there’s no feedback email for support, that I could find. Been a long time customer even through the rebranding from PSCU with good experience in general.

This app is a great improvement over the previous one. It's easy to use, looks nice, is quick, etc. There are still some features that are kind of incomplete or buggy, but they are actively improving these with frequent updates.

Everything has been really great with the app for a long time until recently. I opened it up and I was logged out. Couldn’t log back in with my face had to reset my password and get back into the app. Now, even after logging in with Face ID, Apple randomly log me out and send me back to the main login screen. it happened after I logged in to see transfers and as soon as I’m on the trans page, I just randomly logged out and I have to start all over again. it’s really annoying. Refresh the screen and see your updated balance. When I transfer money from my wife’s account to mine, in order to see the updated amounts. I have to exit out of the app completely reopen re-log in and then I can see it. It’s super annoying.

I got roped into dealing with this credit union because the dealer where I purchased my vehicle uses them exclusively. Everything is difficult with this financial institution because they seem to be stuck with 1993 technology. Linking my other accounts to make payments doesn’t work, their automated voice system is a joke, to name a couple. I had to set up a checking account and direct deposit with this “not a bank” just to make payments on my auto loan. To make additional payments I have to call in and they don’t give you a confirmation number to document the payment because they don’t have that functionality with their technology. What?! They are the most ghetto, behind the times, bare bones financial institution I have ever seen. I have dealt with many credit unions and never seen one so awful.

Can’t use the calendar in the payments section cause it pops up offscreen.

Great app easy to use, very intuitive. Makes banking a breeze!

Zelle won’t let me create a new account because it says the Canvas app already has Zell within it. I cannot find Zell anywhere.

Don’t ever call them asking for help fixing an issue they helped create unless you feel like being dehumanized, belittled and laughed at by the rudest “customer service” people you’ve ever had the misfortune of interacting with. Gross

This bank really gives out a good vibe , and being a local credit union, they can work with you on a more flexible way managing your money.