Cape Cod 5 - Mobile Banking

I had a problem with sending money thru Zelle and spoke to various service agents for days, they promised to fix the problem and call me back. Neither happened. Still can’t send money thru Zelle and still waiting for call back three weeks later. That’s pathetic service.

Need to use Zelle once a week and because it’s now integrated into this cc5 app…. I can’t easily do transactions as I’m forced into using cc5 app and it doesn’t work. I try for hours every week until it finally works. Constant “error on our end” obviously. Never had this issue with the Zelle app that can’t be used now.

The customer service at this bank is so good that it’s really almost unbelievable. I have had some money issues in the past year and they have helped me tremendously. Not only that, every time I go into the bank everyone is extremely friendly and helpful. This is the best bank that I have ever had anywhere.

I have been dealing with my sister’s estate, who passed away suddenly in November. I opened an “Estate Account” in February at your fine bank, once I was appointed Personal Representative. Between losing a sibling, bills to pay, her mortgage through your bank, the caliber of your associates is what it should be in all banks! Everyone at Cape Cod Five, all department's, EVERYONE has been going above and beyond to help me figure things out and solve issues. I have been in Customer Service my entire life, (and I am old 65) and have never seen such service! Thanking all of you with all I have! Most recently, Tracy… Sincerely, Mary Peterson Monahan

I have used, and been extremely satisfied with online CC5 banking for years. I am now so frustrated I could scream trying to schedule external transfer, which I have been doing for several years (just trying to change amount). This is the MOST user UNfriendly site I’ve ever used. (That being said, I generally LOVE “my bank”, Cape Cod 5!

I have a 7plus which has OIS 15.8. Now suddenly I can not get into my account!

Everyone is always helpful when I have a question to ask.

Thank all of you for all your help advice and suggestions. Having made a substantial deposit it was nice knowing that everything was safe I was advised for all options. The man who helped me was very professional friendly and nice to talk to. I have been a customer for many years and will continue to be a customer a very satisfied one. Thanks for all you cordial staff and I have personally seen your improvements and have reaped the results of your hard work a great team. Thank you your loyal customer … Mike Eressy

I am so thrilled in Cape Cod Five. I was with another local bank so just satisfied. I love your systems your apps and the customer service visit exceptional. Thank you so much.

I just love it